Customer Success Manager (New Car)

Auto Trader; Manchester; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

A leading automotive marketplace in Manchester is seeking a Customer Success Manager to empower car retailers and manufacturers. This role involves driving product performance and engagement through strategic collaboration. Candidates should have experience in B2B environments and a strong commercial mindset. The position offers a salary range of £37,500-£45,000 plus shares, comprehensive benefits, and hybrid working arrangements.

Benefits

Salary of £37,500-£45,000

28 days of holiday per year

Pension scheme with contributions

Comprehensive private medical cover

Access to 24/7 online GP

Qualifications

• Experience that encompasses that of an Account Manager, Customer Success Manager or similar role.
• Confidence to work with and challenge internal and external stakeholders.
• Commercially minded, with a track record of achieving targets.

Responsibilities

• Drive stock and retailer volumes, proactively identify commercial opportunities.
• Collaborate with car retailers and manufacturers to build engagement.
• Deliver training and resolve challenges for customers.

Skills

Experience working with B2B customers

Data storytelling

Proactive and collaborative

Tools

Excel

Looker

Job description

We're looking for a Customer Success Manager (New Car product area) to join our Sales & Customer Partnerships team in Manchester. The Customer Success Manager role focuses on empowering car retailers and manufacturers to optimise product performance, leverage data-driven insights, and drive success in the digital car marketplace through strategic collaboration and best practice sharing.

In this collaborative role, you will work closely with car retailers, manufacturers, and internal teams to champion our innovative New Car product. The New Car product allows retailers to showcase their brand-new, unregistered stock to online buyers. We connect over 1 million buyers monthly to the best retailers near them, delivering 1,000's of new car leads to retailers every week.

In this strategic role, your responsibilities will include driving stock and retailer volumes, proactively identifying commercial opportunities, and mitigating risks to ensure success for both our customers and Autotrader. With a strong foundation in product knowledge, a curious mindset, and access to our industry-leading data, you will empower retail customers and manufacturers to stay competitive in today's digital-first marketplace.

By collaborating with car retailers and manufacturers, you'll help optimise product performance and build engagement through sharing best practices, supporting stock listings, delivering training, and resolving challenges. You'll simplify complex data and products, aligning them with customer goals and strategies to meet the expectations of today's online car buyers.

Additionally, you'll partner with internal teams, including our Account Managers and Account Directors, to share insights, provide product updates, and unlock new commercial opportunities for their customers.

Finally, we're looking for someone who is curious and excited to become an expert, and drive growth, of our New Car product.

Responsibilities and requirements include:

• Experience working with B2B customers to embed products and improve engagement and performance.
• Experience that encompasses that of an Account Manager, Customer Success Manager or Performance Manager or similar in a B2B environment
• Confidence to work with and challenge both internal and external stakeholders.
• Experience in using data to tell a story, and confidence using Excel or other insight tools such as Looker.
• Commercially minded with experience achieving or exceeding team targets and KPI's
• Proactive and collaborative, with the ability to spot opportunities, manage risk, and drive change forward.

About Autotrader:

We're the UK's leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we're also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that's why we take our job of untangling the complex car-buying journey very seriously. At our core, we're all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Benefits and what we offer:

• Salary of £37,500-£45,000, plus an additional 10% of your salary awarded to you in shares each year.
• 28 days of holiday per year, in addition to bank holidays and half-day closures on Christmas and New Year's Eve.
• Pension scheme with standard contributions of 7% and employee contributions of 5%.
• Comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.
• Access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
• Hybrid model, Connected Working, combining the best of both worlds - office and home working.