Customer Success Manager m/f/d

Lenovo; Farnborough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Customer Success Manager to oversee post-sales customer relationships in Farnborough. The role involves ensuring successful service delivery, managing billing accuracy, and driving customer satisfaction and retention. Candidates should have over 5 years of relevant experience and fluency in English and German. A hybrid working model is offered alongside various employee assistance programs and development opportunities.

Benefits

Employee Assistance Program

Internal E-learning Development Platform

EMEA Mentorship Program

Specialized Development Trainings

Hybrid Working Model

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise Sales.
• Proven track record working with C-level stakeholders in enterprise environments.
• Hands-on experience with consumption-based business models.

Responsibilities

• Serve as primary post-sales contact for enterprise customers.
• Lead onboarding, implementation, and adoption of services.
• Monitor and report on customer health metrics.

Skills

Customer Success

Account Management

Enterprise Sales

Fluent in English

Fluent in German

Technical background

Job description

Overview

Lenovo is a global technology company focused on delivering Smarter Technology for All. This role is part of our team expanding into Customer Success Management, reporting to support post-sales relationships and services delivery.

Description and Requirements

Job Summary

As part of our continued growth, we are expanding our team and introducing the role of Customer Success Manager (CSM). This pivotal position is responsible for managing post-sales customer relationships and ensuring the effective delivery of services across hybrid cloud environments. The CSM will oversee billing accuracy, coordinate cross-functional collaboration, and act as a trusted advisor to clients. By driving customer satisfaction, retention, and account growth, this role contributes directly to long-term customer value and organizational success.

Your key responsibilities will be

• To serve as the primary post-sales contact and trusted advisor for enterprise customers.
• To lead onboarding, implementation, and adoption of TruScale services to maximize customer success.
• To ensure billing accuracy across fixed and variable consumption models.
• To drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities.
• To conduct regular business reviews, success planning, and stakeholder alignment with C-level executives.
• To collaborate cross-functionally with Sales, Product, Support, Legal, and Finance to meet and exceed customer expectations.
• To act as the voice of the customer, influencing internal processes and product improvements.
• To monitor and report on customer health metrics, ensuring high satisfaction and long-term partnerships.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise Sales.
• Proven track record working with C-level stakeholders in enterprise environments.
• Fluent in English and German (additional languages are a strong plus).
• Hands-on experience with consumption-based business models (e.g., HPE, Dell).
• Technical background (cloud platforms such as Azure, AWS) is a strong advantage.

What We Offer

• Employee Assistance Program, e.g., for health, legal & financial consultancy
• Internal E-learning Development Platform Available for Employees
• EMEA Mentorship Program with the diverse network of leaders who can mentor you
• Specialized Development Trainings (based on nomination process)
• Employees Groups (LGBT+, WILL, etc.)
• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
• Hybrid Working Model

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations

• United Kingdom - Hampshire - Farnborough
• Austria - Vienna - Vienna
• Czechia - Praha - Prague 7
• Netherlands - North Holland - Amsterdam
• Slovakia - Bratislavský kraj - Bratislava

Additional location notes: Austria, Czechia, Germany, Italy, Netherlands, Slovakia, United Kingdom.

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.