Customer Success Manager London

Yapily; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Yapily seeks a high-performing Customer Success Manager to enhance client value and drive growth for a diverse customer portfolio. If you are commercially savvy and passionate about delivering measurable impact, this is your opportunity to work in a dynamic Fintech environment that values innovation and autonomy.

Benefits

Competitive salary & equity

Generous time off - 25 days holiday

Hybrid working - work from home up to 3 days a week

Nomad working - work remotely for up to 30 days yearly

Enhanced maternity and paternity leave

Private medical insurance

Mental health support

Learning & development budget

Cycle to Work scheme

Team social events

Qualifications

• 3+ years in Customer Success or Account Management.
• Experience with C-suite stakeholders.
• Strong track record of surpassing commercial targets.

Responsibilities

• Own and grow strategic relationships across the customer portfolio.
• Define and deliver customer success with focused Success Plans.
• Set and exceed success metrics measuring engagement and product usage.

Skills

Analytical Thinking

Relationship Management

Communication

Influence

Job description

Join Yapily in revolutionising financial connectivity through Open Banking. We're looking for a high-performing Customer Success Manager to drive long-term value for our clients and power strategic growth across a mixed portfolio of customers.

This role is ideal for someone who is commercially savvy, analytically strong, and passionate about delivering measurable impact for clients.

Requirements

What You'll Be Doing

• Own and grow strategic relationships across your portfolio - from C-suite stakeholders to key operational partners.
• Define and deliver customer success by developing and executing Success Plans focused on product adoption, value realisation, and growth.
• Set, track, and exceed success metrics that measure engagement, product usage, and commercial impact.
• Identify and convert expansion opportunities within existing accounts, proactively driving increased product usage and revenue.
• Collaborate cross-functionally with Product, Engineering, and Sales to ensure customer feedback informs our roadmap and priorities.
• Analyse behavioural and usage trends to guide strategic decision-making and uncover new opportunities for optimisation and growth.
• Forecast and own revenue accountability within your customer portfolio - you're a growth partner, not just a relationship manager.

What we are looking for

• 3+ years in Customer Success or Account Management, ideally in a SaaS or Fintech environment.
• Proven success managing complex relationships with both C-level stakeholders and operational contacts within a mixed portfolio.
• A strong track record of surpassing commercial targets and contributing to business growth.
• Deep analytical thinking and data fluency - comfortable working with usage metrics, financial data, and customer insights.
• Entrepreneurial drive - a self-starter who takes ownership and thrives in fast-paced environments.
• Good grasp of Open Banking, APIs, and financial infrastructure trends - or a strong willingness to learn quickly.
• Strong communication and influence skills - able to represent Yapily confidentially with customers, partners, and internal stakeholders.

Why Yapily?

• We're on a mission to unlock financial services through Open Banking. You'll work with innovative technology, solve real customer problems, and be empowered to take initiative. If you thrive on autonomy, impact, and learning fast — we'd love to meet you.

Interview Process

• The application process consists of a 30-minute phone interview with one of our Talent Acquisition Partners, followed by interviews with the hiring manager and various team members. There will also be a Strengths & Values conversation, which will give you an opportunity to learn more about our culture and for us to understand how you like to work. You might also meet with a member of the management team and or have a short technical test depending on the role you are applying for.

Benefits

• Competitive Pay & Equity - We offer a great base salary plus equity, so you'll own a part of what we're building together.
• Generous Time Off - Enjoy 25 days of holiday each year (plus bank holidays and earn an extra day each year after your first, up to 5 more!).
• Hybrid Working - Life's about balance, you can work from home up to 3 days a week.
• Nomad Working - Feel like a change of scenery? Work from anywhere for up to 30 days each year.
• Family First - We offer enhanced Maternity and Paternity leave because your family matters.
• Private Medical Insurance - You'll get cover through BUPA, because your health is a priority.
• Mental Health Support - Access personalised mental wellness support through our award-winning partner.
• Future-Ready Perks - Including a solid company pension, life assurance, and income protection.
• Learn & Grow - A £200 annual budget for learning and personal development. Invest in you!
• Cycle to Work Scheme - Commute the healthy way with support from our cycle to work programme.
• Refer a Friend - Bring someone great onboard and earn £1,000 with our referral scheme.
• Team Vibes - Monthly socials, team lunches, and a budget to hang out and have fun (yes, pizza included).
• Office Snacks & Doggies - Daily snacks to keep you going, and yes - we're proudly a dog-friendly office.