Customer Success Manager - Levl Telematics

Banyan Software; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Client Success Manager, um Beziehungen zu bestehenden Kunden zu verwalten und zu erweitern. In dieser spannenden Rolle werden Sie als vertrauenswürdiger Berater fungieren, um sicherzustellen, dass Kunden den maximalen Nutzen aus unseren Lösungen ziehen. Sie werden die Möglichkeit haben, neue Produkte und Dienstleistungen vorzustellen und die Kundenbindung durch regelmäßige Leistungsüberprüfungen zu fördern. Wenn Sie eine Leidenschaft für Kundenservice und den Wunsch haben, in einem innovativen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Grundgehalt

Attraktive Provisionsstruktur

Umfassendes Leistungspaket

Karriereentwicklungsmöglichkeiten

Zugang zu Schulungsressourcen

Qualifications

• Erfahrung im Kundenmanagement oder Account Management.
• Starke Kommunikations- und Verkaufsfähigkeiten.

Responsibilities

• Verwalten und Pflegen von Kundenbeziehungen.
• Durchführen von Leistungsüberprüfungen und Identifizieren von neuen Möglichkeiten.

Skills

Kundenbeziehungsmanagement

Verkauf

Kommunikationsfähigkeiten

CRM-Tools

Microsoft Office

Education

Bachelor-Abschluss

Tools

CRM-Software

Microsoft Excel

Microsoft PowerPoint

Job description

Coventry, England, United Kingdom

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Customer Success Manager - Levl Telematics (Coventry, UK)

LEVL Telematics is a market-leading provider of fleet telematics and connected vehiclesolutions. As Geotab’s No.1 UK Partner, we bring world-class technology to our clients,helping them optimise operations, reduce costs, improve driver safety, and meet
sustainability goals.LEVL is proud to be part of the Banyan Software group — a highly respected NorthAmerican acquirer of enterprise software companies which brings exceptional financialstability, strategic backing, and long-term vision to our business and our clients.

Job Description:

We are seeking a dynamic and proactive Client Success Manager to join our high-performing team. This role is focused on managing and growing relationships with existingcustomers, ensuring they receive maximum value from our solutions while identifyingopportunities to introduce new products and services from the Geotab ecosystem.

You will act as a trusted advisor, delivering regular performance reviews and proactivelydriving customer engagement, satisfaction, and account growth.

Key Responsibilities:
- Own and manage a portfolio of key customer accounts, acting as their main point ofcontact for all success-related needs.
- Build and maintain strong, long-term relationships with client stakeholders to ensureongoing satisfaction and retention.
- Conduct regular review meetings (in-person or virtual) to evaluate solutionperformance, share insights, and identify new opportunities.
- Drive upsell and cross-sell activity across LEVL’s product range, including GeotabMarketplace solutions.
- Leverage data and reporting to highlight value, mitigate risks, and continuouslyimprove the customer experience.
- Collaborate with internal teams (Sales, Technical Support, Implementation) to ensureseamless service delivery.
- Maintain detailed records of customer engagement and pipeline activity using ourCRM and reporting tools
- Take initiative in resolving issues and proactively suggest improvements thatenhance customer success.

Required Skills and Experience:
- Proven background in customer-facing sales, account management, or clientsuccess roles.
- Experience managing and growing existing accounts through strong relationship-building and strategic selling.
- Excellent communication and interpersonal skills, with the ability to engageconfidently at all levels of a customer’s organisation.
- Comfortable running structured meetings and delivering value-driven reviews.
- Strong organisational and problem-solving abilities, with a self-starter attitude andability to work independently.
- Intermediate-Advanced proficiency in CRM tools and Microsoft Office (Excel, PowerPoint, Outlook).
Desirable:
- Experience in the telematics, SaaS, or fleet technology space.
- Familiarity with Geotab platforms and the broader Marketplace ecosystem.

Personal Attributes
- Purposeful with a relentless drive to achieve sales goals and grow market share.
- Adaptable and resilient in a fast-paced, evolving industry.
- Strong analytical and critical thinking skills with attention to detail.
- Ability to work independently and as part of a collaborative team.

Why Join LEVL:
- Join Geotab’s No.1 UK Partner, delivering globally recognised technology with a
proven track record.
- Be part of a business backed by Banyan Software, offering strong financial support
and long-term stability.
- Work in a collaborative, forward-thinking environment where innovation and customer
success are at the heart of everything we do.
- Access excellent development opportunities and a clear pathway for career
progression.

What We Offer
- Competitive base salary and attractive commission structure.
- Comprehensive benefits package.
- Opportunity for career advancement in a high-growth company.

- Access to ongoing training and professional development resources

LEVL Telematics is an equal opportunity employer and values diversity in its work force.

Banyan Software company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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