Customer Success Manager Legaltech

Catalyst Consultants; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-scaling LegalTech company seeks a Customer Success Manager to enhance client engagement and onboarding. You will ensure new law firms have a smooth start with the software, run training sessions, and support the sales team while identifying upsell opportunities. This role offers a chance to make a significant impact in a growing company with clear growth opportunities and a collaborative culture.

Benefits

Supportive, collaborative team culture

Clear opportunities for growth and progression

Competitive salary and benefits

Qualifications

• Proven experience in customer onboarding, sales support or client success.
• Great communication skills for leading demos and building relationships.
• Highly organised, detail-driven, and proactive.

Responsibilities

• Onboard new law firm clients and ensure a smooth start.
• Run demos and training sessions for legal professionals.
• Support sales with admin and proposals.

Skills

Customer onboarding

Sales support

Communication

Organization

Proactivity

Tools

Salesforce

HubSpot

Job description

Cutomer Success Manager - legaltech

Join a fast-scaling LegalTech company that's transforming how top law firms adopt and use legal software. As a Customer Success Specialist, you'll play a key role in ensuring new clients have a smooth, engaging start with our platform while supporting the sales and renewals teams to deliver exceptional service.

What You'll Do:

• Be the go-to contact for onboarding new law firm clients within existing accounts
• Run engaging demos and training sessions for legal professionals
• Create onboarding materials, guides, and FAQs
• Support the sales team with admin and proposals
• Identify upsell opportunities and help reduce churn

What You Bring:

• Proven experience in customer onboarding, sales support or client success
• Great communication skills you re confident leading demos and building relationships
• Highly organised, detail-driven, and proactive
• Experience in B2B SaaS or subscription services a plus
• Familiar with CRM tools like Salesforce or HubSpot

What You ll Get:

• A role with real impact in a high-growth LegalTech success story
• Supportive, collaborative team culture
• Clear opportunities for growth and progression
• Competitive salary and benefits

Keyword Cloud: Customer Success", "Customer Success Manager", Legaltech Sales Support , Trainer , Instructor , Law firms , Magic circle "legaltech", "legal tech," "legal-tech", "Law firm", "Solicitor", "Lawyer", Legal Data , Consultancy , Data , "legal software", "Platform", "SaaS , "PaaS", "Customer Relationship"