Customer Success Manager – Lawyer / Paralegal

JR United Kingdom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits a legal professional to transition into a Customer Success Manager role within a leading Legal-tech software firm. This position allows you to leverage your legal expertise while embracing the future of technology and AI. You will be instrumental in enhancing customer experiences, guiding clients to maximize the software's potential, and fostering strong relationships. The company is known for its commitment to training and developing talent, offering a pathway to leadership roles while working in a collaborative hybrid environment. If you are a motivated self-starter with a passion for technology and law, this role is perfect for you.

Benefits

Good remuneration and benefits package

Opportunity to move into a leadership role

Supportive training and development environment

Qualifications

• Minimum 2 years as a Lawyer or Paralegal, ideally in corporate law.
• Strong academic background required.

Responsibilities

• Ensure excellent customer experience and liaise with clients and teams.
• Help clients maximize software use and resolve issues quickly.

Skills

Problem-solving

Communication Skills

Technology Grasp

Autonomy

Education

2.1 or 1st-class degree from a top university

AAB at A Level

Job description

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Customer Success Manager – Lawyer / Paralegal, London

Client:

RedTech Recruitment

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Customer Success Manager – Lawyer / Paralegal

A brilliant opportunity for a legal professional to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your legal expertise to transition into the future of tech and AI, and is ideally suited to someone who wants a change of career track while still utilising their knowledge and training within an entirely different setting. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. We are particularly keen to hear from those with Corporate Law experience.

Location: Central London– Hybrid – 3 days on site

Requirements for Customer Success Manager - Lawyer / Paralegal:

• A minimum of 2 years working as either a Lawyer or Paralegal (even better if this is in corporate law)
• This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
• You are able to easily grasp technology and are intrigued by the impact AI is having on the legal sector
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager - Lawyer / Paralegal:

• You will be a central font of knowledge ensuring an excellent customer experience to the users.
• You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers:

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).