Customer Success Manager, LaunchPAD

Bauer Media Outdoor; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading advertising firm in the UK is seeking a Customer Success Manager to oversee programmatic campaigns from setup to delivery. This role requires strong communication skills and experience in digital media. You will work closely with clients and various internal teams to ensure campaign success while driving revenue growth. Flexible working arrangements and comprehensive benefits are offered.

Benefits

Up to 25% bonus

Flexible working

25 paid holidays

Company Pension Scheme

Healthcare Cash Plan

Life Insurance

Cycle to work scheme

Travel/Season ticket loans

Retail discounts

Qualifications

• Experience in programmatic advertising, campaign management, or digital media.
• A natural communicator, confident working across Sales and Technology teams.
• Proactive, commercially aware, and solution-focused.

Responsibilities

• Manage programmatic campaigns from setup through to delivery.
• Act as the main contact for clients once campaigns are live.
• Build strong relationships with DSP and SSP partners.

Skills

Programmatic advertising

Campaign management

Client communication

Attention to detail

Problem-solving

Job description

Overview

internal teams, and our DSP/SSP partners to manage campaigns end-to-end. From onboarding new customers and setting up campaigns, to monitoring, optimising, and troubleshooting in-flight activity, you'll make sure our clients get the best possible results. Beyond delivery, you'll also gather insights and feedback to help shape our programmatic sales strategy and influence future tech developments. As LaunchPAD expands across the UK and Europe, this role offers the chance to play a key part in shaping how programmatic OOH grows at BMO.

What you’ll do

• Manage programmatic campaigns from setup through to delivery, monitoring performance and optimising where needed.
• Act as the main contact for clients once campaigns are live, providing updates and guidance to maximise success.
• Build strong relationships with DSP and SSP partners to ensure smooth operations and proactive problem-solving.
• Work across Sales, Tech, and Data teams to deliver a seamless customer experience.
• Collect insights from campaigns and partners to help shape BMO’s programmatic approach and product development.
• Experience in programmatic advertising, campaign management, or digital media.
• A natural communicator, confident working across both Sales and Technology teams.
• Strong attention to detail with the ability to balance multiple priorities.
• Proactive, commercially aware, and solution-focused.
• Flexible, collaborative, and keen to help shape the future of programmatic at BMO.

About Bauer Media Outdoor

Bauer Media Outdoor is one of the UK's leading Out of Home media owners and infrastructure companies, with more than 33,000 advertising sites in our portfolio. Our talented team of over 600+ people work in 14 locations across the country, creating and delivering some of the most memorable advertising campaigns in the UK. At Bauer Media Outdoor our mission is To Create the Future of Media, transforming our estate to the benefit of all our stakeholders, through data-driven innovations and infrastructure. Our purpose is to provide both A Platform for Brands & A Platform for Good, delivering on advertisers' media objectives whilst having a positive impact on the world around us.

About the role

We’re looking for a Customer Success Manager to join our growing LaunchPAD team. This role is at the heart of our programmatic offering, ensuring every campaign runs seamlessly, delivers on client goals, and drives revenue growth for BMO. As the central point of contact, you'll work closely with clients.

Why join us?

• This is a unique opportunity to become a leading expert in programmatic OOH. You'll work on campaigns across the UK and Europe, build strong relationships with top industry partners, and play a pivotal role in evolving BMO's LaunchPAD proposition as our programmatic sales grow.
• Salary DOE
• Up to 25% bonus
• Flexible working (this generally looks like 3 days in our offices and 2 days at home)
• 25 paid holidays inc bank holidays
• Company Pension Scheme matched up to 8%
• Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to work scheme
• Travel/Season ticket loans and a whole host of discounts across 100s of retailers

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.