Customer Success Manager (Korea)

Inspired Selection; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading publisher of scientific digital solutions seeks a Customer Success Specialist based in London to enhance academic collaboration with customers, including universities and research centers. This role involves promoting resources, scheduling consultations, and maintaining relationships to advance scientific research and education.

Benefits

Competitive salary and benefits

Direct impact on scientific research

Opportunities for career progression

Qualifications

• Fluent English and Korean speaker.
• Experience in education, publishing, or sales.
• Ability to communicate complex ideas concisely.

Responsibilities

• Engage with customers to schedule curriculum consultations.
• Build relationships with key decision-makers through outreach.
• Deliver product presentations and organize webinars.

Skills

Interpersonal Skills

Communication

Networking

Active Listening

Education

Master's or PhD in Life Sciences

Job description

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Customer Success Manager (Korea), London

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Client:

Inspired Selection

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

47f2655be1e4

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

A renowned publisher of scientific digital solutions is on a mission to enhance scientific research and education, and have an amazing audience of researchers, educators, and students worldwide who rely on these resources for their work and studies. With institutional clients spanning universities, colleges, and biopharma companies across the globe, they are looking for a Customer Success Specialist to join their team in Korea.

What's attractive about this role

·Competitive salary and benefits aligned with the local market.
·Direct impact on advancing scientific research and enhancing student learning.
·Opportunity to collaborate with global teams in a dynamic and innovative environment.
·A culture that supports internal growth and career progression

The Role

The Customer Success Specialist will collaborate with existing customers including universities and research centers to support their needs. The role involves engaging with science professors to showcase how video resources can enhance their teaching and research experience.

Responsibilities:

·Engage with current customers to schedule curriculum consultations and drive resource usage
·Build relationships with key decision-makers (Heads of Departments, Deans, Faculty members) and teaching/research staff through regular outreach (calls, meetings, emails, etc.)
·Promote product awareness among new and ongoing customers in universities and research institutes
·Deliver product presentations and organize webinars at events such as exhibits and conferences, university seminars and workshops, on-site visits with clients
·Gather customer feedback to relay to sales, product, and marketing teams
·Maintain strong relationships with client institutions to provide support and ensure satisfaction and retention

Candidate profile:

The ideal candidate for this role is a fluent English and Korean speaker with a Master's or PhD in life sciences. They will bring some solid experience in education, publishing, or sales, demonstrating a strong ability to engage with academic and research communities. Exceptional interpersonal skills and a passion for building relationships remotely are key, along with the ability to communicate complex ideas in a concise and compelling manner. Attention to detail and active listening skills ensure effective interactions with clients and stakeholders. Experience in networking and outreach, particularly through cold calling, is highly valuable, while familiarity with STEM publishing is considered an advantage.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.