Customer Success Manager - Japanese Multi-National Clients (f/m/d)

NTT DATA Business Solutions; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

Career development plan

SAP Learning Hub

Job summary

NTT DATA Business Solutions in Europe is seeking a Customer Success Manager for Japanese multinational clients. You will manage executive relationships across business and IT, ensuring successful onboarding of SAP S/4HANA projects.

The role involves coordinating with NTT and NTT DATA Group, advancing value proposals, and leveraging SAP capabilities to deliver outcomes for clients.

Qualifications

• Native or fluent Japanese language skills and fluent English.
• Solid understanding of SAP’s latest strategy and portfolio.
• Experience managing global projects across countries, cultures, and stakeholders.
• Experience in SAP S/4HANA transformation initiatives, managed service delivery and/or pre-sales.
• Experience working with Japanese multinational clients and bridging Japanese and global business cultures.
• Experience engaging with C-level executives and influencing strategic business decisions.

Responsibilities

• Understand clients’ mid-term strategies and manage executive relationships with their business and IT leaders.
• Support onboarding of SAP S/4HANA implementations, migration and managed service projects by monitoring delivery progress, identifying risks, providing support and communicating project status and challenges to customers.
• Drive value realization after SAP S/4HANA implementations and migrations by leading additional business value proposals, including AMS and further SAP solutions.
• Promote and coordinate pre-sales and delivery activities in collaboration with NTT and NTT DATA Group companies to maximize customer value and business opportunities.

Skills

Japanese language skills

English language skills

SAP S/4HANA transformation

Global project management

Executive stakeholder engagement

Pre-sales / delivery coordination

Tools

SAP Portfolio knowledge

Job description

Full or part time

At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 19,000 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.

With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

Make this the place where you grow

Location: Continental Europe

What Makes Us Special

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

• Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.
• Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy
• SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

Do you love challenges?

As Customer Success Manager for Japanese Multi-National Clients, you will be responsible for:

• Understand clients’ mid-term strategies and manage executive relationships with their business and IT leaders.
• Supporting the onboarding of SAP S/4HANA implementation, migration and managed service projects by monitoring delivery progress, identifying risks, providing support and communicating project status and challenges to customers.
• Driving value realization after SAP S/4HANA implementations and migrations by leading additional business value proposals, including AMS, further SAP solutions and AI-related offerings.
• Promoting and coordinating pre-sales and delivery activities in collaboration with NTT and NTT DATA Group companies to maximize customer value and business opportunities.

Convince us with your potential!

Your Professional Background And Experience Prove Your

• Native or fluent Japanese language skills as well as fluent English language skills.
• Good understanding of SAP’s latest strategy and portfolio
• Experience managing global projects involving multiple countries, cultures, and stakeholders.
• Experience in SAP S/4HANA transformation initiatives, managed service delivery and/or pre-sales.
• Experience working with Japanese Multi-national clients and bridging Japanese and global business cultures
• Experience engaging with C-level executives and influencing strategic business decisions.