Customer Success Manager - Ireland

Vertiv; Burnfoot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Success Manager located in Burnfoot, Ireland. The role involves managing key customer accounts, developing strategies for account growth, and ensuring high levels of customer satisfaction. Ideal candidates will have 3+ years experience in client-facing roles, strong analytical skills, and proficiency in Microsoft Office applications.

Qualifications

• 3+ years experience in client-facing roles.
• Ability to manage multiple tasks and priorities.
• Service industry experience is advantageous.

Responsibilities

• Manage assigned customer accounts and ensure satisfaction.
• Develop Account Plans for long and short-term goals.
• Handle complex billing and client complaints.

Skills

Client-facing activities

Analytical skills

Problem-solving ability

Organizational skills

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Social network you want to login/join with:

Customer Success Manager - Ireland, Burnfoot

col-narrow-left

Client:

Vertiv

Location:

Burnfoot, Ireland

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3235891d6af0

Job Views:

3

Posted:

01.07.2025

Expiry Date:

15.08.2025

col-wide

Job Description:

SUMMARY:

Manage assigned accounts with Key Deliverables addressed within each Account Implementation Plan. Act as the Single Point of Contact on behalf of Vertiv Services. Functions as Customer advocate and interface between alldepartments.

DUTIES & RESPONSIBILITIES:

• Manage a select list of “Essential” or “Preferred” customer accounts.
• Develop and maintain Account Plans to achieve both long and short-term objectives within assigned accounts.
• Present value-oriented, Quarterly Business Reviews with assigned customer accounts.
• Make periodic visits to assigned accounts to grow customer relationship and monitor service performance.
• Partner with Sales to assist in renewal capture and time and material opportunities.
• Develop and grow relationships with sales, service, sourcing, logistics and other key internal partners essential to the support of your assigned accounts.
• Follow the resolution for all emergency service calls for assigned accounts. Ensure closure takes place and relevant RCAs are reviewed and submitted.
• Follow up on MRSI surveys for assigned accounts.
• Manage account KPI’s to ensure both customer and department performance metrics are met.
• Ensure PM and FCN completion on all assigned accounts. Oversee the PM plan implementation.
• Manage complex billing for clients utilizing special billing processes.
• Support fellow CSMs in country & take the lead in “all things Switchgear” in relation to the assigned clients.
• Cross country support where switchgear contracts and Billing are present.
• Manage and resolve client complaints and concerns.
• Manage client lifecycle management opportunities with sales.
• Other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

• 3+ years experience of client-facing activities.
• Analytical skills required.
• Excellent problem-solving ability and critical conversation skill set.
• Strong organizational skills, detail oriented, and the ability to effectively manage multiple tasks and priorities simultaneously.
• Ability to work in a matrix management environment.
• The ability and willingness to communicate at all levels within an organization.
• A high degree of creative ability and independent judgment.
• The ability to think and act strategically, utilizing account plans to set specific account objectives.
• Service industry experience.
• Knowledge of UPS/Power/HVAC/Switchgear Products is a plus.
• Understanding of critical space environments, service products, and clients is a plus.
• PC Skills: Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.