Customer Success Manager - Growth

Artisan; United Kingdom; Hybrid; GBP 37,000 - 83,000; Full time

Job summary

A dynamic tech company in the United Kingdom is seeking a Customer Success Manager to partner with customers and ensure they successfully launch and derive value from the AI product. The ideal candidate will have over 2 years of experience in customer success, a strong grasp of outbound sales strategies, and excellent communication skills. This role will directly influence customer satisfaction and product development in a fast-paced startup environment.

Benefits

Competitive base salary plus variable pay

Meaningful equity and full benefits

Opportunity to work with top sales leaders

Qualifications

• 2+ years of Customer Success or Account Management experience in a B2B SaaS company.
• Strong understanding of GTM motions, outbound sales, and campaign best practices.
• Proven track record of owning customer relationships and driving measurable success metrics.

Responsibilities

• Own the onboarding process — guiding new customers from contract to value realization.
• Run regular performance review meetings — delivering insights on campaign performance.
• Act as a GTM/outbound consultant — working hands-on with customers.

Skills

Customer Success expertise

GTM motions understanding

Communication skills

Performance data analysis

Collaborative mindset

Organizational skills

Job description

This range is provided by Artisan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $110,000.00/yr

About Artisan — At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates. Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would. Human team members use Artisan as their primary working platform, replacing a sprawling stack of sales tools, and have Artisans working alongside them. We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including Remote, Quora, and SumUp. We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.

The Role — As a Customer Success Manager at Artisan, you’ll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. You’ll blend consultative GTM expertise with operational excellence to drive customer adoption, satisfaction, and growth.

You Will

• Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch.
• Run regular performance review meetings — delivering insights on campaign performance and advising optimizations.
• Act as a GTM/outbound consultant — working hands-on with customers to maximize Ava’s impact on pipeline generation.
• Partner with customer support — helping triage and resolve platform issues quickly.
• Collaborate with product — surfacing customer feedback and shaping the roadmap to better meet GTM needs.
• Manage success KPIs — including adoption, campaign performance, retention, and expansion.
• Drive account health — ensuring our customers are not just retained but are true advocates of Artisan.

What You Bring

• 2+ years of Customer Success or Account Management experience in a B2B SaaS company.
• Strong understanding of GTM motions, outbound sales, and campaign best practices.
• Proven track record of owning customer relationships and driving measurable success metrics.
• Excellent communication and presentation skills — you can speak confidently with founders, sales leaders, and operators.
• Comfortable analyzing performance data and translating it into actionable recommendations.
• Highly collaborative mindset — you’ll work cross-functionally with support, product, and sales.
• Proactive, organized, and able to manage a portfolio of accounts with high attention to detail.

Compensation & Benefits

• Competitive base salary + 20% variable pay tied to customer success KPIs.
• Meaningful equity and full benefits.
• Opportunity to become a trusted advisor to top sales leaders while working on the cutting edge of AI.

Why Join Us

• Help customers adopt and scale with AI employees that are transforming how sales gets done.
• Play a core role in customer outcomes and product direction at a fast-scaling startup.
• Work alongside a mission-driven, ambitious team that ships meaningful work every week.
• Be part of a once-in-a-decade company redefining how GTM teams operate.
• This isn’t a “keep customers happy” role. This is strategic, high-impact customer success, where your work directly drives pipeline creation, retention, and product evolution.