Customer Success Manager - Governance, Risk & Compliance

RLDatix; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A healthcare technology firm is seeking a Customer Success Manager to build relationships with clients and drive satisfaction from governance, risk, and compliance solutions. The ideal candidate has 3-5 years in customer success or account management and possesses strong analytical skills. This role is remote in the UK and supports flexibility and employee wellness.

Benefits

Private health insurance

Group accident insurance

Employee Assistance Program

Loyalty Awards for long service

Qualifications

• 3-5 years of experience in customer success or account management.
• Proven success in optimizing customer usage.
• In-depth knowledge of supporting transitions and migrations.

Responsibilities

• Engage with clients to build long-term relationships.
• Drive product adoption and share usage data.
• Collaborate with internal teams for a seamless journey.

Skills

Customer success expertise

Account management experience

SaaS leadership

Analytical skills

Collaborative teamwork

Job description

Overview

Customer Success Manager - Governance, Risk & Compliance | Client Support | UK | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK-based Customer Success Manager to join our Customer Success team, so that we can ensure our clients get the maximum value from our governance, risk, and compliance solutions, including DatixWeb and DCIQ. The Customer Success Manager will proactively engage with clients to build and nurture long-term relationships to drive customer satisfaction, retention, and advocacy.

How You’ll Spend Your Time

• Engaging with enterprise and midmarket clients to build trusted, long-term relationships.
• Driving product adoption by sharing relevant usage data in order to help clients achieve their desired outcomes.
• Collaborating with internal teams like Sales and Services to ensure a seamless customer journey.
• Analyzing customer satisfaction metrics (pNPS & NPS) in order to identify trends and opportunities for improvement.
• Leading virtual user groups to foster knowledge sharing and community.

What Kind of Things We’re Most Interested in You Having

• 3-5 years of experience in customer success, account management, or SaaS leadership.
• Proven success in optimizing customer usage and achieving significant improvements in satisfaction metrics.
• In-depth knowledge on how to support organizations through transitions and platform migrations.
• Ability to commute to various client locations as needed.
• Sincere interest in improving healthcare through technology.
• A knack for working both independently and collaboratively within a dynamic, mission-driven environment.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.