Customer Success Manager (German Speaking) at High-Growth Retail Media AdTech SaaS

Grey Matter Recruitment; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Success Manager for an innovative Retail Media Analytics SaaS platform. You will foster relationships with major retail brands, provide support for their ecommerce advertising strategies, and drive platform adoption. The ideal candidate has over 2 years of customer success experience, excellent communication skills, and is fluent in German. This role is fully remote and offers extensive benefits and career progression opportunities.

Benefits

Extensive benefits

Career progression pathway

Qualifications

• 2+ years of customer success or consulting experience for a Search Advertising or Retail Media advertising platform.
• Excellent relationship management skills and top communication ability.
• Fluent German speaker.

Responsibilities

• Build long-term relationships and grow accounts by adding maximum value.
• Drive platform adoption with major retail brands worldwide.
• Offer technical and tactical support for ecommerce advertising strategies.

Skills

Customer success expertise

Communication skills

Fluent in German

Job description

Exciting opportunity to work for a one-of-a-kind Retail Media Analytics SaaS platform, as they continue to experience unparalleled growth!

The Company

• High-value, profitable company with strong VC backing
• Clients include many of the world’s largest companies
• Fully remote, with global offices across the US and Europe
• Extensive benefits and clear career progression pathway

The Role

• Build long-term relationships and grow accounts by adding maximum value
• As a product expert, you will drive platform adoption with some of the biggest retail brands in the world
• Offer technical and tactical support across your customers ecommerce advertising strategy
• Strategise with some of the biggest companies in the world on their search/eCommerce advertising

Desired Skills & Experience

• 2+ years of customer success or consulting experience for a Search Advertising or Retail Media advertising platform.
• Excellent relationship management skills and top communication ability
• Fluent German speaker

To apply for this role, please email your CV to [e-mail]