Customer Success Manager - German Speaking

Synthesia; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance client relationships and drive growth in a dynamic environment. This role involves educating clients on video content creation, ensuring smooth onboarding, and managing a portfolio of enterprise clients. The ideal candidate will have a strong background in Customer Success, particularly in B2B SaaS, and be fluent in German. With a competitive salary, stock options, and a hybrid work setting, this position offers significant career growth opportunities in a rapidly expanding startup.

Benefits

Competitive Salary

Stock Options

Paid Parental Leave

25 Days Annual Leave

Cycle-to-Work Scheme

Private Medical Insurance

Pension Contributions

Work-from-Home Setup Support

Career Growth Opportunities

Qualifications

• Experience in Customer Success, ideally in B2B SaaS.
• Proven track record in managing risk and identifying growth opportunities.
• Basic video editing skills using the Synthesia platform.

Responsibilities

• Drive growth by building relationships with clients.
• Educate clients on video content creation.
• Engage in business-level and technical conversations.

Skills

Customer Success Management

Client Service

Account Management

Technical Account Management

Implementation

Basic Video Editing

B2B SaaS Experience

KPI Management

Stakeholder Engagement

German Proficiency

Job description

Customer Success Manager - German Speaking

London

Welcome to the video-first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers, what 1,200+ people say on G2, and see why we were named one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we became one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company in the world. In 2025, we announced our Series D funding. To date, we've raised over $330M from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV, and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...

• Reporting to the Customer Success Team Lead and focusing on accounts in Europe, you are energetic, driven, and care deeply about our customers’ success.
• As a Customer Success Manager, you will drive Synthesia’s growth by building relationships with clients and turning them into happy, loyal users.
• You will help educate clients on a new way to create video content and work closely with sales to ensure a smooth onboarding experience for new users.
• You are capable of engaging in both business-level and technical conversations at various organizational levels, including the C-suite.
• This role is ideal for someone looking to expand their career within a fast-growing software company.

About you...

• Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar, ideally in B2B SaaS.
• Experience managing a Book of Business with KPIs.
• A proven track record in managing risk, forecasting, and identifying growth opportunities.
• Ability to establish trusted advisor relationships, driving value from Synthesia’s products and services.
• Successful onboarding of new clients and building key relationships during the critical initial months and beyond.
• Experience leading regular client check-ins with clear outcomes, including senior stakeholder engagement.
• Basic video editing skills using the Synthesia platform.
• Focus on retention and growth of enterprise clients.
• Ability to ensure ROI and value are understood by clients, proactively identifying risks and opportunities.
• Must be native or bilingual proficiency in German.

At Synthesia, we expect everyone to...

• Put the Customer First
• Own it & Go Direct
• Make the Journey Fun

You can read more about this in our public Notion page.

The good stuff...

In addition to being part of a great team in a fun, innovative environment, we offer...

• A hybrid work setting with the option to work from our Soho, London office.
• A competitive salary plus stock options in our rapidly growing Series D startup.
• Paid parental leave: 16 weeks full pay for primary caregivers, 5 weeks for secondary caregivers.
• 25 days of annual leave plus public holidays in your country.
• Cycle-to-work scheme (London).
• Private Medical Insurance, including mental health support, dental, vision, cashback, and gym discounts (UK).
• Pension contributions or salary sacrifice options.
• Work-from-home setup support.
• A significant opportunity for career growth as you help shape a market-leading product.

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