Customer Success Manager (German Speaking)

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About 11x

At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best - creating, innovating, and building meaningful relationships.

We're one of the world's fastest growing AI companies. We've achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark. Our team works in-person in our San Francisco office.

About the Role

As a Customer Success Manager at 11x, you will be both an expert in 11x's Digital Workers, as well as go-to-market strategy, serving as your clients' first and primary point of contact.

You'll drive successful onboardings and implementations for English speaking and German speaking customers - responsible for activation, retention, and growth within your book of business, with uncapped upside based on GRR performance.

You'll work closely with the growth team to lead customer onboardings, the deployment & support teams to constantly improve the customer experience, and the product teams to shape the product at speed based on your customers' feedback.

Requirements

1. 3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI, with a solid understanding of growth and retention strategies.
2. Strong knowledge of GTM landscape or previous experience as an Account Executive, SDR/BDR, etc.
3. C2 proficiency in German
4. Excellent relationship-building, communication, and project management skills - with the ability to manage multiple clients maintaining a high bar and attention to detail.
5. You're a self-starter, highly entrepreneurial with a passion for helping clients succeed.
6. You have a 'no task is too big or too small' mindset and will roll up your sleeve to get the job done.

11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.