Customer Success Manager- General Interest - EZRA

LHH; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading coaching company in London is seeking a Customer Success Manager to oversee customer success deliverables for enterprise clients. Responsibilities include managing client relationships, supporting account growth, and ensuring excellent service. The ideal candidate will have over 3 years of experience in customer success, a passion for service excellence, and strong communication skills. This role offers a hybrid work model and various professional development opportunities.

Benefits

Personal coaching and development

Flexible working arrangements

Learning and development budget

Wellbeing initiatives

Inclusive work environment

Qualifications

• 3+ years in Customer Success or related roles.
• Proven project management experience.
• Strong problem-solving and communication skills.

Responsibilities

• Manage a portfolio of enterprise clients throughout the delivery lifecycle.
• Serve as the main contact for program and delivery questions.
• Collaborate with sales to support account growth.

Skills

Customer Success Management

Project Management

Problem-solving

Communication Skills

MS Office

Job description

Position: Customer Success Manager

Location: London - Hybrid (3 days in office)

Company: Ezra

About Ezra: Ezra is committed to coaching organizations and individuals to reach their full potential, fostering a culture of growth, happiness, and self-awareness.

Role Overview: As a Customer Success Manager, you will oversee all customer success deliverables for enterprise clients, ensuring excellent service and fostering strong relationships to support Ezra's growth.

Key Responsibilities:

1. Manage a portfolio of enterprise clients throughout the delivery lifecycle, from post-sale to program completion.
2. Serve as the main contact for program and delivery questions.
3. Build and maintain relationships with key client stakeholders.
4. Collaborate with sales to support account growth.
5. Coordinate with internal teams to meet client needs.
6. Provide feedback to improve products and delivery.
7. Generate reports and insights on client progress and engagement.
8. Support revenue management and invoicing processes.
9. Ensure accurate tracking of client spend and revenue activities.
10. Perform other duties as assigned.

Qualifications:

1. 3+ years in Customer Success or related roles.
2. Proven project management experience.
3. Ability to thrive in a fast-paced, ambiguous environment.
4. Strong problem-solving and communication skills.
5. Proficiency in MS Office.
6. Passion for client needs and service excellence.

What We Offer:

1. Personal coaching and development.
2. Flexible working arrangements, including work-from-anywhere options.
3. Learning and development budget.
4. Wellbeing initiatives and charity days.
5. Inclusive, diverse work environment.

This job is active and accepting applications. The posting is valid until 26.09.2025.