Customer Success Manager (French- and German-speaking)

Coople; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A flexible staffing pioneer in London is seeking a Customer Success Manager to enhance client relationships with small and medium businesses in Switzerland. The ideal candidate will be fluent in French, German, and English, with strong communication and analytical skills. Responsibilities include onboarding, client support, and monitoring client metrics to ensure retention. The role offers stock shares, training, and flexible working arrangements.

Benefits

Stock shares for all employees

Various on-the-job trainings

Enhanced pension contributions

Flexible working

Free lunches on Thursday

Qualifications

• Native level French, spoken and written is a must.
• Fluent German and English on business level are a must.
• First professional experience in a Customer Success or Sales role.

Responsibilities

• Onboarding new customers and educating them on using the platform.
• Resolving client issues proactively and improving engagement.
• Monitoring key client metrics to spot churn risks.

Skills

Native level French

Fluent German

Fluent English

Communication skills

Analytical skills

Education

Bachelor's degree or higher

Tools

Excel

PowerPoint

Salesforce

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then read on!

Coople is currently looking for a Customer Success Manager in our London office, responsible for our business in Switzerland.

Your Responsibilities

• Working remotely for the Swiss market, focusing on the success of small and medium customers in our client base.
• Onboarding new customers: explaining Coople's value propositions and educating customers on using our platform
• Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides
• Supporting our small and medium business clients as they use the Coople platform
• Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness
• Proactively driving the engagement of clients with their job postings and ensuring client retention
• Monitoring key client metrics to spot churn risks or opportunities for expansion
• Support the design and optimisation of the client journey and onboarding processes
• Collection of client feedback on our platform to support further development by the Product and Marketing teams

Requirements

• Native level French, spoken and written is a must
• Fluent German and English on business level are a must
• Bachelor's degree or higher
• The ideal candidate brings at a first professional experience in a Customer Success, Sales or similar client-oriented position

Other capabilities and skills

• Great communication skills, comfortable with presenting to large audiences over digital webinars
• Able to handle client objections and complaints
• Experience of working in a global, remote team
• Comfortable working in a fast-moving team environment
• Good knowledge of Excel, Powerpoint. Salesforce experience is a plus.
• Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities
• Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople

Coople are the UK's Digital Staffing platform that has been working tirelessly for to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunches on Thursday and a great office in the heart of Old Street.