Customer Success Manager (French- and German-speaking)

Coople AG; Islington; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading flexible staffing platform is seeking a Customer Success Manager in London to focus on the Swiss market. The role involves onboarding new customers, resolving issues, and driving engagement. Candidates must be fluent in French, German, and English, and possess a bachelor's degree. This position offers stock shares, flexible working, and a dynamic office environment in Old Street.

Benefits

Stock shares for all employees

Enhanced pension contributions

Free lunches on Thursday

Qualifications

• Native level French, spoken and written is a must.
• Fluent German and English on business level are a must.
• The ideal candidate brings at least a first professional experience in Customer Success, Sales or a similar client-oriented position.

Responsibilities

• Onboarding new customers and explaining Coople’s value propositions.
• Resolving client issues proactively using scaled initiatives.
• Monitoring key client metrics to spot churn risks or opportunities for expansion.

Skills

Native level French

Fluent German

Fluent English

Great communication skills

Ability to handle objections and complaints

Good knowledge of Excel

Experience in a global, remote team

Education

Bachelor's degree or higher

Tools

Salesforce

PowerPoint

Job description

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then read on!

Coople is currently looking for a Customer Success Manager in our London office, responsible for our business in Switzerland.

Your Responsibilities

• Working remotely for the Swiss market, focusing on the success of small and medium customers in our client base.
• Onboarding new customers: explaining Coople’s value propositions and educating customers on using our platform
• Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides
• Supporting our small and medium business clients as they use the Coople platform
• Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness
• Proactively driving the engagement of clients with their job postings and ensuring client retention
• Monitoring key client metrics to spot churn risks or opportunities for expansion
• Support the design and optimisation of the client journey and onboarding processes
• Collection of client feedback on our platform to support further development by the Product and Marketing teams

Requirements

• Native level French, spoken and written is a must
• Fluent German and English on business level are a must
• Bachelor’s degree or higher
• The ideal candidate brings at a first professional experience in a Customer Success, Sales or similar client-oriented position

Other capabilities and skills

• Great communication skills, comfortable with presenting to large audiences over digital webinars
• Able to handle client objections and complaints
• Experience of working in a global, remote team
• Comfortable working in a fast-moving team environment
• Good knowledge of Excel, Powerpoint. Salesforce experience is a plus.
• Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities
• Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople

Coople are the UK’s Digital Staffing platform that has been working tirelessly for to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunches on Thursday and a great office in the heart of Old Street.