Customer Success Manager, Europe

S&P Global Inc.; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global data analytics company is seeking a Customer Success Manager in Camden Town. This role focuses on driving long-term client engagement, adoption, and retention by providing a positive customer experience. The ideal candidate will have strong relationship management skills and a background in analytical solutions. This position offers opportunities for career growth within a dynamic team.

Qualifications

• Experience in customer relationship management.
• Strong understanding of analytical solutions and data services.

Responsibilities

• Drive client adoption and retention through effective engagement.
• Educate clients on S&P Global Market Intelligence's capabilities.
• Support strategic objectives on the account level.

Job description

Overview

Grade Level (for internal use): 09

Customer Success Manager, Europe. The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence\'s capabilities. These efforts are a key factor in revenue retention and growth. What\'s in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.