Customer Success Manager -Enterprise SaaS

Enterprise Bot GmbH; London; On-site; Confidential; Full time

Job summary

An innovative company is seeking a passionate Senior Solutions Engineer to drive customer success in the AI automation space. This role involves onboarding new clients, fostering relationships, and ensuring they derive maximum value from cutting-edge AI solutions. With a focus on collaboration and client service, you'll be instrumental in shaping success stories. If you thrive in a dynamic environment and are eager to empower businesses through technology, this opportunity is perfect for you.

Benefits

Competitive salary with performance-based incentives

Professional development opportunities

Innovative work environment

Diverse global teams

Qualifications

• 3-5 years of experience in customer success or similar roles.
• Experience in Conversational AI or automation industry is a plus.

Responsibilities

• Lead onboarding for new clients, ensuring smooth integration into AI solutions.
• Build strong relationships with clients, advocating for their needs.

Skills

Customer Success Management

Communication Skills

Analytical Skills

Multitasking

Relationship Building

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Computer Science

Job description

Enterprise Bot is the leading GenAI, Conversational AI, and automation software company in Switzerland. We are on a mission to become the #1 AI-driven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors, we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.

Tasks

Ready to be the superhero our clients need? As a Customer Success Manager at our conversational AI company, you won't just be managing accounts; you'll be guiding our clients through a journey of discovery, implementation, and success with our AI solutions. With your tech-savvy, exceptional communication skills, and a keen ability to build relationships, you'll become an indispensable ally, ensuring that every client achieves their version of success with our products.

Key Responsibilities:

• Onboarding Navigator: Lead the way for new clients, ensuring they are smoothly integrated into our world of AI/SaaS solutions and setting them up for success.
• Engagement Conductor: Keep the rhythm of client engagement upbeat and proactive. Understand their goals, and tune our solutions to play the perfect harmony.
• Relationship Architect: Build strong, enduring relationships with clients, laying the foundations for trust, success, and mutual growth.
• Adoption Catalyst: Fuel the adoption and effective use of our products, providing insights, training, and support to unlock full value.
• Feedback Loop Coordinator: Channel client feedback into actionable insights, helping to refine our offerings and drive continuous improvement.
• Growth Scout: Work closely with sales to spot opportunities for renewals and upselling, paving new paths for client and company growth.
• Client Champion: Be the voice of the customer within our team, advocating for their needs and ensuring we remain a customer-centric organization.

Requirements

• Bachelor’s degree in business administration, Computer Science, or related field.
• 3-5 years of experience in customer success or similar roles, ideally within the SaaS industry.
• Experience in the Conversational AI, automation industry will be a huge plus.
• Being able to speak multiple languages is another advantage.
• Exceptional communication and presentation skills, capable of breaking down complex concepts into simple terms.
• Analytical mindset, able to navigate through data with precision.
• Proven multitasking skills, managing multiple client relationships effectively.
• A customer-first attitude, passionate about delivering value and exceeding expectations.
• Team spirit, thriving in collaboration with other departments and contributing to a dynamic work environment.

Benefits

• Competitive salary with performance-based incentives.
• Opportunity to work in an innovative, fast-paced environment focused on SaaS or AI automation solutions.
• Professional development and career growth opportunities.
• A culture of diverse, global teams who have a passion for collaboration and client service.

If you’re passionate about technology, love helping clients succeed, and are eager to be part of a dynamic, innovative team, your quest starts here. Join us in empowering businesses with cutting-edge AI solutions and make a lasting impact. Let’s transform customer success stories together!

Apply now and be the hero of our client’s success stories!