Customer Success Manager -Enterprise SaaS

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Customer Success Manager - Enterprise SaaS, London

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e4761d839658

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Enterprise Bot is the leading GenAI, Conversational AI, and automation software company in Switzerland. We are on a mission to become the #1 AI-driven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors, we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.

Tasks

Ready to be the superhero our clients need? As a Customer Success Manager at our conversational AI company, you won't just be managing accounts; you'll be guiding our clients through a journey of discovery, implementation, and success with our AI solutions. With your tech-savvy, exceptional communication skills, and a keen ability to build relationships, you'll become an indispensable ally, ensuring that every client achieves their version of success with our products.

Key Responsibilities:

• Onboarding Navigator: Lead the way for new clients, ensuring they are smoothly integrated into our world of AI/SaaS solutions and setting them up for success.
• Engagement Conductor: Keep the rhythm of client engagement upbeat and proactive. Understand their goals, and tune our solutions to play the perfect harmony.
• Relationship Architect: Build strong, enduring relationships with clients, laying the foundations for trust, success, and mutual growth.
• Adoption Catalyst: Fuel the adoption and effective use of our products, providing insights, training, and support to unlock full value.
• Feedback Loop Coordinator: Channel client feedback into actionable insights, helping to refine our offerings and drive continuous improvement.
• Growth Scout: Work closely with sales to spot opportunities for renewals and upselling, paving new paths for client and company growth.
• Client Champion: Be the voice of the customer within our team, advocating for their needs and ensuring we remain a customer-centric organization.

Requirements

• Bachelor’s degree in business administration, Computer Science, or related field.
• 3-5 years of experience in customer success or similar roles, ideally within the SaaS industry.
• Experience in the Conversational AI, automation industry will be a huge plus.
• Being able to speak multiple languages is another advantage.
• Exceptional communication and presentation skills, capable of breaking down complex concepts into superhero simplicity.
• Analytical mindset, able to navigate through data with the precision of a detective.
• Proven multitasking skills, managing multiple client relationships with ease and effectiveness.
• A customer-first attitude, passionate about delivering value and exceeding expectations.
• Team spirit, thriving in collaboration with other departments and contributing to a dynamic work environment.

If you’re passionate about technology, love helping clients succeed, and are eager to be part of a dynamic, innovative team, your quest starts here. Join us in empowering businesses with cutting-edge AI solutions and make a lasting impact. Let’s transform customer success stories together!

Apply now and be the hero of our client’s success stories!

Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations.

Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.