Customer Success Manager - EMEA

Jobgether; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing tech company seeks a Customer Success Manager for the EMEA region, located in London. This pivotal role involves guiding clients through onboarding and implementation, developing deep product expertise, and fostering relationships with C-level executives. If you are passionate about customer success and excited to work in a dynamic environment, we encourage you to apply.

Benefits

Competitive salary and equity package

100% medical, dental, and vision benefits

16 weeks paid parental leave

Health and wellness stipend

Remote work setup allowance

Commuter benefits for hybrid team members

Pension matching scheme

25 days PTO plus unlimited sick time

8 company-paid holidays

Regular team events and activities

Qualifications

• 6+ years experience in a SaaS customer success role, ideally with EMEA exposure.
• Ability to engage and influence C-level executives.
• Proven track record of achieving retention targets.

Responsibilities

• Lead onboarding, implementation, adoption, and renewal for clients.
• Serve as key contact, ensuring compliance goals are met.
• Conduct QBRs and monitor account health.

Skills

Relationship-building

Account management

Communication

Technical aptitude

Empathy

Job description

This position is posted by Jobgether on behalf of Vanta. We are currently looking for a Customer Success Manager - EMEA in London, UK.

Join a fast-growing tech company helping organizations across Europe strengthen their security and compliance posture. In this impactful role, you’ll guide enterprise and mid-market clients through onboarding, implementation, and ongoing success, acting as a trusted advisor for their security journey. You’ll collaborate closely with sales and product teams, support executive-level relationships, and help shape a customer experience that delivers measurable outcomes. If you thrive in dynamic environments and enjoy building lasting partnerships, this is the role for you.

Accountabilities:

• Lead post-sales efforts across onboarding, implementation, adoption, and renewal for enterprise and mid-market clients.
• Partner with Account Managers to drive retention, renewal, and upsell opportunities within your portfolio.
• Serve as the key point of contact for clients, ensuring they reach their compliance goals efficiently and effectively.
• Develop deep product expertise and advise clients on using the platform for frameworks like SOC 2, ISO 27001, GDPR, HIPAA, and others.
• Build trusted relationships with stakeholders, including C-level executives, to ensure long-term satisfaction and advocacy.
• Conduct QBRs, executive summaries, and regular check-ins to monitor account health and success.
• Provide feedback to product and strategy teams, acting as the voice of the customer to improve offerings and outcomes.
• Coordinate cross-functional efforts to resolve challenges and align on mutual goals.

• 6+ years of experience in a SaaS customer success role, ideally with exposure to the EMEA market.
• Demonstrated ability to engage and influence C-level executives in a strategic advisory capacity.
• Strong relationship-building and account management skills, with a focus on customer retention and expansion.
• Clear and thoughtful communication skills with a customer-first mindset and high empathy.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Familiarity with the security or compliance space is a strong plus.
• Technical aptitude and ability to explain complex platforms to both technical and non-technical stakeholders.
• Proven track record of achieving retention targets and building healthy customer portfolios.
• Experience with delivering business reviews and translating customer feedback into actionable improvements.

• Competitive salary and equity package
• 100% coverage of medical, dental, and vision benefits, including dependents
• 16 weeks of paid parental leave for all new parents
• Health and wellness stipend
• Remote work setup allowance
• Commuter benefits for hybrid team members
• Pension matching scheme
• 25 days of PTO plus unlimited sick time
• 8 company-paid holidays
• Regular team events, lunch & learns, and virtual engagement activities

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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