Customer Success Manager - DACH

Chegg Inc; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Chegg Inc is seeking a Customer Success Manager at Busuu to ensure client success through engagement strategies. This role involves client relationship management, onboarding, and working with sales to meet client needs. Join a mission-driven organization to impact language learning positively.

Benefits

Free breakfast and snacks

Two free lunches weekly

Private Health Insurance

Personal training budget

Flexible working hours

Enhanced maternity and paternity leave

Social team activities

Qualifications

• 1+ years experience in Customer Success, Client Relationship or Account Management in tech/SaaS.
• Fluency in English, additional languages are advantageous.
• Entrepreneurial and solutions-focused with client needs at core.

Responsibilities

• Build relationships with clients in the DACH region.
• Maximize client engagement and achieve retention KPIs.
• Onboard new clients and develop client experience improvement strategies.

Skills

Commercial focus

Client relationships

Data interpretation

Problem solving

Fluency in English

Fluency in German

Job description

Busuu is one of the top EdTech companies in the world and has won numerous awards for its innovation and impact in language learning.

Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.

In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.

If you are interested in EdTech and want to be a part of a mission-driven organisation then we would like to hear from you.

What does a Customer Success Manager do at Busuu

You will be responsible for ensuring our customers' success. Clients who use Busuu well get better business results. This is achieved by understanding key client objectives and implementing Busuu engagement strategies.

Renewing and expanding accounts is how you will be primarily measured so it is important that you are commercially focused.

You will also be working closely with our sales and product teams.

What will you do at Busuu?

Build brilliant relationships with our small and mid-size clients in the DACH region

Ensure our clients are maximising their use of Busuu and achieve the expected engagement KPIs for this client segment

Develop and deploy strategies and action plans to improve the client experience, retention and enable account growth.

Successfully onboard new clients and build capabilities to help clients implement Busuu in their organisation

Work with sales and product teams to translate business needs and product requirements into new solutions for customers

Drive customer references, case studies and referrals

At least 1+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment

English fluency. German and any other languages are a big advantage.

An entrepreneurial, solutions-focused individual, who puts clients’ needs at the core of business.

Ability to interpret then present client data to customers

Keen interest in identifying client problems and finding smart solutions

Bonus Skills & Experience

Experience of the ed tech industry

At Busuu we want to ensure that you have access to some great benefits:

Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit

You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area

Busuu offers a great Private Health Insurance scheme

There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers

We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working

We offer enhanced maternity and paternity leave (depending on location)

Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

What happens next

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

CV application review - We will review it as quickly as possible

Let’s chat - Quick chat with our team about your experience and the role

Interview - With the Hiring Manager

Case Study - At home case study to show off your skills

Interview - Interview to review the task and speak with other colleagues in the team

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Created on 16/07/2025 by TN United Kingdom