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Join Xplor's Fitness & Wellbeing vertical as a Customer Support Specialist, where you will provide exceptional support to clients using our software solutions. You will leverage your strong Excel skills and experience in the software sector to build lasting client relationships and ensure successful usage of our products. This role supports remote work within the UK, focusing on candidates who thrive in customer-oriented environments.
Company Description
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description
About the opportunity
You'll join our Fitness & Wellbeing vertical where we've brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets. We offer market-leading software products to gyms, health clubs, leisure, parks & recreation centers.
We are looking for an experienced customer support person to help secure the long-term success of our clients. You will require strong Excel skills and experience of data analysis, to lead on technical investigation work. You will provide support throughout the entire customer lifecycle: onboarding; data migration; product training; and operational support.
Reporting into the Operational Director for Xplor Gym (Membr), you'll be responsible for ensuring that our clients are provided with a best-in-class experience and a frictionless introduction to the Xplor software and payments solution. You'll build strong, long-lasting relationships and become a trusted advisor with key stakeholders across the Xplor business.
Some of the other responsibilities include:
This position has a preference for candidates based in the Manchester area, where our Xplor Gym (Membr) office is located. However, open to remote work from the UK too.
Qualifications
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences — people of diverse cultures, generations, disciplines, and lived experiences. Even if you do not tick all boxes, we encourage you to apply.