Customer Success Manager - Bahrain (open to Expats)

SRT Marine Systems plc; Bristol; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in marine surveillance technology seeks a bilingual Customer Success Manager to provide operational support to customers. This role focuses on system functionality and customer integration, aiming to enhance user experience and provide feedback to product teams. Candidates should have strong problem-solving skills and a background in IT product management or training.

Benefits

Competitive salary

Long-term career development opportunities

Benefits package including private medical care

Qualifications

• Bilingual in English & Arabic is highly advantageous.
• Experience in IT product management or training for complex applications is beneficial.
• Ability to quickly understand new concepts and products.

Responsibilities

• Configure system functionality settings with customers.
• Provide frontline user support and troubleshoot issues.
• Integrate customer operations within the system platform.

Skills

Problem-solving

Interpersonal skills

Communication skills

Job description

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. We are a respected, established, and ambitious multi-national company headquartered in the UK with a global customer base.

The company has a significant impact in the marine domain by leading the next generation of maritime domain awareness technologies, products, and systems that enhance security, safety, environmental protection, and sustainability. Our customers range worldwide from the largest national coast guards to individual vessel owners.

SRT is an exciting company where high-quality results are rewarded. We are constantly seeking to innovate to deliver better products and services, striving to make SRT a rewarding and challenging place to work where talented, hardworking individuals can make a real impact in the marine world.

Due to the nature of the project, we highly encourage Bahrain nationals or expats with the required experience to apply.

Role Overview - Customer Success Manager

We are seeking a bilingual (English & Arabic), ambitious, and talented individual with a background in system-type product training or product management to join us as our Customer Success Manager. The successful candidate will be trained to expert level on our system to provide frontline, continuous operational support to our customers. You will help customers use and set up their SRT system to ensure they gain optimal benefits, including troubleshooting user-related issues. Additionally, you will provide our product development teams with insights on how customers use our products to inform improvements.

This is an exceptional opportunity for a talented person capable of understanding complex product functionalities and thinking outside the box to support and coach customers. You will work closely with customers at all levels in the role of Customer Success Manager.

Responsibilities - Customer Success Manager (not exhaustive)

• Work with the customer to configure system functionality settings that deliver the desired outcomes
• Understand operational objectives and problems to evolve system settings that address these challenges
• Assist the customer in fully integrating their organization operationally within our system platform
• Provide frontline user support to ensure smooth system usage
• Offer ongoing feedback on suggested improvements and new functionalities to our product management and development teams

Please note - this is NOT a sales role; it focuses on project integration and customer support.

Requirements - Customer Success Manager

• Bilingual in English & Arabic - highly advantageous
• Inquisitive with excellent problem-solving skills
• Excellent interpersonal and communication skills
• Professional and discreet
• Ability to quickly understand new concepts and products

Experience in IT product management or training for complex computer applications would be highly beneficial.

Benefits

• Competitive salary
• Long-term career development opportunities
• Benefits package including private medical care