Customer Success Manager (Aviation Tech)

JR United Kingdom; Cheltenham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a proactive and relationship-focused Customer Success Manager to enhance customer engagement and success within the aviation technology sector. The role requires developing strong customer relationships, onboarding new clients, and ensuring customer satisfaction. Ideal candidates will have a solid background in SaaS or aviation, with excellent communication and problem-solving skills. A flexible remote working environment and growth opportunities in a dynamic team structure are offered.

Benefits

Flexible remote working environment

Supportive team structure

Opportunities for growth in aviation technology

Engagement in meaningful assignments

Qualifications

• 3+ years experience as Customer Success Manager or similar role in SaaS or aviation.
• Strong understanding of FBO operations or aviation-related roles.
• Excellent communication skills in English.

Responsibilities

• Develop customer relationships and be the primary contact.
• Lead onboarding and training for new customers.
• Monitor customer satisfaction and address concerns.

Skills

Problem Solving

Interpersonal Skills

Customer Engagement

Communication

Adaptability

Education

Degree in Business or Communications

Tools

CRM Software

FBO Software

Job description

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Client:

FBO One

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

13

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.

What you will do:

• Develop strong customer relationships and serve as the primary point of contact between clients and our business.
• Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
• Provide training and demonstrations to help customers maximize the value of FBO One.
• Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
• Facilitate smooth transitions for new customers from sales to active users.
• Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
• Address customer concerns, coordinating with internal teams to resolve issues promptly.
• Collect and share customer feedback to align with product, sales, and marketing strategies.
• Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
• Represent FBO One at industry trade shows and events to enhance brand presence.

Who You Are:

• We are seeking a candidate who:
• Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
• Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
• Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
• Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
• A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
• Possesses excellent communication skills, both written and verbal, in English.
• Can build and sustain long-term customer relationships based on trust and collaboration.
• Holds a degree in business, communications, or a related field (preferred).
• Is open to occasional travel within the UK and internationally.

What We Offer:

• A flexible, remote working environment.
• A supportive, flat team structure valuing innovation and collaboration.
• Opportunities to grow and develop in the aviation technology sector.
• Engagement in meaningful assignments that make a global impact.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [emailprotected].

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

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