Customer Success Manager at Unified Customer Data Insights Platform

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to join their dynamic team in London. This role offers a fantastic opportunity to work with a leading Customer Data Insights Platform, where you will be the first Customer Success hire for the UK team. You will leverage your Account Management experience to create impactful insights, manage a diverse portfolio of global clients, and engage with both internal and external stakeholders. If you are data-savvy and passionate about driving customer success in the AdTech sector, this position is perfect for you.

Qualifications

• 4+ years in Account Management or Customer Success.
• Experience in AdTech/analytics SaaS industry is preferred.

Responsibilities

• Create insights to influence customer strategy and drive platform success.
• Manage a broad portfolio of well-known global clients.

Skills

Account Management

Customer Success

Data Analysis

Stakeholder Management

Job description

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Customer Success Manager at Unified Customer Data Insights Platform, London

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Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

24d5e5365cf8

Job Views:

10

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Fantastic opportunity to join a true disruptor within the customer data / marketing personalisation industry as part of their growing Customer Success team.

The Company

Unified Data Marketing and Insight platform with the ability to consolidate and utilize 1st, 2nd, and 3rd party data for some of the biggest brands in the world.

The Role:

First Customer Success hire for the UK team, joining an established team across EMEA.

• Creating insights to influence customer strategy and drive platform success
• Manage a broad portfolio of well-known global clients
• Internal and external stakeholder management

Desired Skills & Experience:

Account Management or Customer Success experience within the AdTech/analytics SaaS industry.

• At least 4 years in Account Management and/or Customer Success
• Data-savvy, confident analyzing data sets to create custom insights
• Understanding of retail media / broadcast media is desirable but not essential