Customer Success Manager at $100m funded AI MarTech SaaS

Grey Matter Recruitment; London; On-site; USD 90,000 - 110,000; Full time

Job summary

A leading AI Marketing Automation & Analytics SaaS company, backed by $100m in funding, is seeking a Customer Success Manager. This role focuses on building relationships with enterprise brands, ensuring clients get maximum value from the innovative product. If you have a consultative approach and experience with high-touch clients, this opportunity is for you.

Responsibilities

• Take ownership and a hands-on approach to key clients with a focus on product value.
• Provide training, guidance and advice to clients to ensure optimum utilisation of the platform.
• Ensure enterprise-level clients understand and make the best use of their data.

Skills

Customer Success for a B2B SaaS Product

Enterprise, high-touch clients

Hands-on consultative approach

Job description

Customer Success Manager at $100m funded AI MarTech SaaS

$90,000-$110,000 + Bonus + Benefits + Options |

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and build relationships with an impressive roster of enterprise brands.

The Company

• AI Marketing Automation & Analytics SaaS
• $100m in funding from top investors
• 75% of managers promoted from within
• Meta, Shopify, Snowflake partners

The Role

• Take ownership and a hands-on, high-touch approach to key clients with a focus on product value
• Provide training, guidance and advice to clients to ensure optimum utilisation of the platform
• Ensure enterprise-level clients understand and make the best use of their data

Desired Skills & Experience

• Customer Success for a B2B SaaS Product
• Enterprise, high-touch clients
• Hands-on consultative approach

If you feel you have the relevant experience please reply to this advert or email your CV to [e-mail]

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics.

The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles