Customer Success Manager - Arabic speaker

ServiceNow; Staines-upon-Thames; On-site; GBP 50,000 - 70,000; Full time

Job summary

An innovative technology company is seeking a Customer Success Advocate to oversee a portfolio of clients and foster greater adoption of their solutions. You will ensure customers achieve their business outcomes and maximize the value of their investments. The ideal candidate has 5+ years of experience in customer support and is skilled in analytical thinking and collaboration. Join us in making a difference for customers in Staines-upon-Thames.

Qualifications

• 5+ years of experience in customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.

Responsibilities

• Manage a portfolio of customers to ensure they achieve business outcomes.
• Promote customer success stories and processes for ServiceNow.
• Ensure any escalated client issues are resolved quickly.

Skills

Customer relationship management

Analytical thinking

Collaboration

AI integration

Job description

Overview

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Responsibilities

• You will oversee a portfolio of customers using ServiceNow Impact Guided to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Delivery Instance
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Qualifications

• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in working collaboratively
• ServiceNow accreditations or certifications a plus