Customer Success Manager – Analytics

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative marketing analytics agency is seeking a Customer Success Manager to bridge the gap between analytics and clients. This role focuses on understanding client needs, translating them to analysts, and ensuring effective communication. Ideal for someone with a passion for data and client interaction, this position offers exceptional career progression opportunities. Join a dynamic team where your contributions will directly impact client success and satisfaction, all while working in a supportive environment that values curiosity and positivity.

Qualifications

• Multiple years of experience in project management and client relationship management.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Act as a conduit between analytics and clients, translating client requirements.
• Create insightful presentations and explain results shifts.

Skills

Project Management

Client Relationship Management

Data Analytics

Effective Communication

Storytelling Skills

Problem-Solving Skills

Attention to Detail

Job description

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Customer Success Manager - Analytics, Central London

Client: Graduate Recruitment Bureau

Location: Central London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

924a959e3a82

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

This forward-thinking marketing analytics agency delivers across a range of clients such as Ford, HSBC, and Kellogg's. The problems they tackle include data strategy and visualisation, advanced analytics including attribution modelling and simulation, as well as behavioural sciences and segmentation.

Employee retention is well above the industry average due to exceptional career progression opportunities and a clearly laid out career path. Promotions often occur within 12 months.

The company's core values are curiosity, positivity, acting with consideration, and making things better.

The Role

Customer success as a formal role has not been previously hired externally. A recent restructure has created a dedicated customer success team of 9 members, separate from generalist analysts.

The customer success team acts as the conduit between analytics and clients, understanding client requirements, translating them to analysts, and supporting seamless communication and solutions.

This role does not involve hands-on data or modelling but requires interpreting data and creating insightful presentations, explaining results shifts, etc. It's ideal for someone with good analytics and data skills who wants closer client interaction and values variety and accountability.

The Candidate

• Multiple years of experience in project management, client relationship management, and data analytics
• Effective communication and storytelling skills
• Ability to work in a fast-paced environment managing multiple projects
• Strong problem-solving skills and attention to detail