Customer Success Manager 3

Behavox; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

Behavox is looking for a Customer Success Manager in Belfast, aiming to foster long-term customer success and minimize churn. You'll work closely with top financial institutions, enhance customer satisfaction, and drive ROI through strategic account management. Join a passionate team dedicated to innovation and excellence in AI-powered solutions.

Benefits

Fully covered health coverage for employee and family

Generous time-off policy

Flexible work schedule

100% bonus pay integrated

Qualifications

• Experience in managing relationships with financial services or large corporations.
• Ability to identify revenue opportunities and create account plans.
• Strong written and spoken communication skills.

Responsibilities

• Ensure zero churn by delivering high ROI for customers.
• Expand accounts through upselling and engaging executive stakeholders.
• Drive customer satisfaction and create analysis plans.

Skills

Relationship Management

Change Management

Negotiation

Communication

Education

Bachelor's degree

Job description

Behavox Belfast, Northern Ireland, United Kingdom

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Behavox Belfast, Northern Ireland, United Kingdom

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About Behavox:

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

About Behavox:

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About The Role

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

• Work with some of the World's largest, most prestigious financial institutions
• Build strong foundations for our Customer Success team
• Drive ROI across a growing suite of cutting edge Machine Learning powered products
  
  

What You'll Bring

A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies

Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability

Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k

Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities

Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

What You'll Do

• Expand accounts and generate additional revenue within their book of business
• Reduce churn and retain accounts by increasing customer satisfaction
• Prioritize strategically to provide customer analysis and activity plans
• Solve problems whilst applying highly customer-centric practices
• Work across departments (PMs, PMs, AE) to champion for clients
  
  

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule
  
  

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.***Please note, all Zoom interviews will be recorded***

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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