Customer Success Manager - 12-month fixed-term contract

Cornerstone OnDemand; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading talent management solution provider is looking for a Customer Success Manager for a 12-month fixed-term contract. This remote role focuses on client satisfaction, guiding customers through the use of the solution, and ensuring they achieve business objectives. Ideal candidates should have experience in HR, organizational development, or similar roles, and must excel in communication and organizational skills.

Qualifications

• Experience in Implementation Consulting, HRIS, or similar roles.
• Professional background in Human Resources or Organizational Development.
• Experience with HCM products like Cornerstone OnDemand.

Responsibilities

• Facilitate transition to Go-Live and support self-sufficiency.
• Educate clients on self-service tools and processes.
• Conduct regular client meetings and provide recommendations.

Skills

Detail-oriented

Excellent communication

Excellent analytical skills

Organizational skills

Ability to manage multiple projects

Fluency in German

Job description

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Customer Success Manager - 12-month fixed-term contract

Client:

Cornerstone OnDemand

Location:

United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

48ac5ef24569

Job Views:

24

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We're looking for a Customer Success Manager - 12-month fixed-term contract

This role is remote, based in Germany.

The Customer Success Manager (CSM) plays a crucial role in supporting clients' adoption and ongoing satisfaction with the Cornerstone OnDemand Talent Management solution. Initially introduced during the implementation process, the CSM becomes the primary point of contact for the client as implementation concludes and the client begins using the solution.

As a CSM for mid-market customers, your main responsibility is to advise clients on product-related inquiries, offering guidance to ensure their successful experience with the Cornerstone solution. Additionally, you act as an internal advocate for the client, driving support and facilitating change when needed to help them achieve their business objectives.

Your role includes providing best practice recommendations, offering expert-level application support, assisting clients in addressing challenges as they arise, and collaborating with them to enhance their utilization and adoption of the Cornerstone solution. Ultimately, your success is measured by the client's utilization of the solution and their overall satisfaction with the service provided.

In this role you will...

• Facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency
• Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership
• Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration
• Deliver both direct and group sessions for customers, sharing best practices on system functionalities and processes
• Organize shared activities for customers
• Advise clients of process/system risks based on organizational constraints and develop solutions to mitigate risks
• Engage the appropriate consultants and technical resources as necessary
• Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
• Uncover and develop account expansion opportunities to support ongoing account growth
• Serve as an advocate for the customer cross-functionally across the organization
• Maintain expert level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options
• Pass initial certification exams and stay current with product releases
• Take on additional responsibilities as needed

You’ve got what it takes if you...

• Have held roles such as Implementation Consultant, HRIS Specialist, or similar
• Have professional experience in Human Resources, Organizational Development, or Finance
• Have experience using Cornerstone OnDemand or comparable HCM products
• Are highly detail-oriented and able to manage multiple projects
• Are organized with excellent follow-up skills
• Have excellent communication and analytical skills
• Value diversity and contribute to an inclusive environment
• Respect privacy and security obligations
• Fluency in German is a plus