Customer Success Manager

Ambis Resourcing Partnership; Worcester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions provider is seeking a Customer Success Manager to manage relationships with existing clients. This remote role requires occasional travel to client sites and one in-office meeting every three months. The ideal candidate has experience in client-facing roles, particularly in software or accounting. Excellent communication skills and a customer-centric approach are essential.

Qualifications

• Experience in a client-facing role working with customers.
• Strong customer success experience with ERP software or related fields.

Responsibilities

• Manage and nurture relationships with existing clients as the customer success lead.
• Collaborate with the account manager to ensure high client satisfaction.

Skills

Customer Relationship Management

Client-facing communication

Understanding of business operations

Software licensing knowledge

Job description

Overview

Customer success Manager - ERP software, SAP B1, Software Sales, Account Management. This role involves working with 45 existing clients as a customer success manager.

This job is home based with travel to client sites when necessary and 1 day every 3 months in the office (or on a team day).

You will buddy up with the other account manager and help them with customer success issues, so you will be at the front of the client relationship making sure they are happy.

Responsibilities

• Manage and nurture relationships with 45 existing clients as the customer success lead.
• Collaborate with the other account manager to address customer success issues and ensure high client satisfaction.
• Travel to client sites as required; work from home with one in-office day every 3 months (or on a team day).

Qualifications / Requirements

• Experience in a client-facing role working with customers.
• Understanding of how businesses run.
• Knowledge of software licensing and professional services (implementation and support).

Profile

• Chatty, cheerful person who can listen, understand, and help improve things.
• Strong customer success experience with ERP software, accounting software, WMS software, manufacturing/MRP software, CRM software, or distribution/wholesale software.

Job Info

• Job Title: Customer Success Manager
• Company: Ambis Resourcing Partnership
• Location: [Not specified]
• Posted: Sep 15th 2025
• Closes: Oct 16th 2025
• Sector: IT
• Contract: Permanent
• Hours: Full Time

Note: Please apply and the recruiter will review your CV. Thanks, Jake