Customer Success Manager

Apex Doma; Wilmslow; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company in the renewable energy sector is seeking a Customer Success Manager to redefine customer experiences. This role is pivotal in guiding customers through their journey, from first inquiry to post-installation support, ensuring they feel valued and informed. You'll create educational content and drive customer loyalty while championing their voice within the organization. Join a passionate team that prioritizes transparency and exceptional service, offering you the opportunity to shape the customer experience strategy as the company scales. If you're proactive, organized, and love simplifying technical information, this is the perfect role for you.

Qualifications

• 2+ years in customer success or account management, preferably in tech or renewables.
• Warm communicator skilled at simplifying technical information.

Responsibilities

• Support customers from initial inquiry through post-installation.
• Create educational content for homeowners to maximize system benefits.

Skills

Customer Success Management

Account Management

Communication Skills

Proactive Organization

Technical Simplification

Education

2+ years in customer success or account management

Tools

HubSpot CRM

GivEnergy

Tesla Energy Platforms

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Apex Doma

Fractional Marketing Director supporting and advising growing SMEs with their Strategy, Tech & CRM.

We’re Hiring: Customer Success Manager (Renewables)

Hybrid - minimum 3 days in office (Wilmslow, Cheshire)

At Apex Doma, we’re redefining the renewable energy experience for homeowners—offering top-tier solar, battery, and EV solutions with a personal, engineer-led touch. Now, we’re looking for our first-ever Customer Success Manager to join the team and shape how our customers feel, learn, and grow with us long after their installation is complete.

About the Role

As our Customer Success Manager, you’ll be the friendly, knowledgeable guide who supports our customers from first enquiry all the way through to post-installation and beyond. This role blends customer care, onboarding, education, and proactive communication to create exceptional experiences.

You’ll be trusted to:

1. Welcome and support potential customers as they explore solar and battery solutions
2. Guide new customers through onboarding with warmth, clarity, and confidence
3. Create educational content to help homeowners get the most from their systems
4. Drive loyalty, retention, referrals, and five-star reviews
5. Be the voice of our customers across the business—championing improvements

This is a chance to shape your own function, have a real voice in how we grow, and join a passionate team that’s challenging stereotypes in the trades and renewable sector.

Minimum Qualifications:

1. 2+ years in customer success, account management or similar (bonus points for tech, renewables or home services)
2. A warm communicator with a knack for simplifying technical info
3. Proactive, organised, and always thinking about the customer experience
4. HubSpot CRM experience preferred
5. Bonus if you know your way around energy platforms (GivEnergy, Tesla, etc.)

We’re not your typical renewables company. We:

1. Lead with transparency, not pushy sales
2. Deliver beautifully engineered installations
3. Care deeply about aftercare, not just “afterthoughts”
4. Offer genuine growth opportunities as we scale

You’ll be joining at an exciting time, with the freedom to shape our customer experience strategy from the ground up.

Seniority level

Entry level

Employment type

Full-time

Industries

Services for Renewable Energy