Customer Success Manager

Legal 500; West of England; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Legal 500 is seeking a Customer Success Manager to join our Bristol-based team. You will onboard new customers, drive early adoption and engage across product lines, working closely with Sales and the Customer Success group in London.

The role emphasizes enabling customers to gain value from our data products rather than pursuing financial targets. The position sits in a hybrid workplace with three days in the Bristol office and two days remote, collaborating with teams across London.

Qualifications

• Commercial experience in a customer success role.
• Experience in a B2B setting is preferred.
• Familiarity with the legal market is a plus.
• Strong communication with GTM, lawyers, Sales, Editorial and Product.

Responsibilities

• Own the customer journey from onboarding through ongoing engagement.
• Liaise between sales teams, account management, and Customer Success to feed insights to Product.
• Enable customers to extract maximum value from Legal 500 data products.

Skills

Customer success

B2B experience

Stakeholder communication

Job description

About Legal 500

Legal 500 is a global legal market research, data and intelligence business. Our research helps corporate clients make informed decisions about legal representation and gives law firms insight into their market position, performance, and clients.

Beyond research, we're building a growing data, benchmarking, market-intelligence and subscription service offering. We bring the legal market together through a global programme of events - awards ceremonies, conferences and roundtables that convene leading law firms, in-house teams and their advisers. And through Legal Business, our journalistic title, we deliver independent news, analysis and commentary on the business of law and the strategy, performance and leadership of the world's leading law firms.

We are a growing, multi-site organisation, with colleagues working across research, data, technology, product, journalism, commercial and events in London, Leeds and Bristol.

About the Role

You'll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you'll be joining at a time where the merging of two great businesses is taking place.

As Customer Success Manager, you'll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team.

You'll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. you won't have a financial target. This is more about providing insights and engaging with customers.

What you'll be doing

• Owning customer journey including onboarding and engagement
• Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues - feeding insights into our Product team
• Enabling customers to get the most out of Legal 500 data products
• Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products

What we're looking for

• Commercial experience in a customer success role
• Experience in B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better!
• Someone comfortable communicating with a range of stakeholders - GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally
• Process-driven and data-driven in approach

Role information

• Hybrid workplace - 3 days a week in office, 2 days remote
• This role is based in Bristol (Wine Street)