Customer Success Manager

LiveBuzz; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader dans le domaine des événements recherche un membre dynamique pour rejoindre son équipe en charge des manuels numériques et du support client. Le poste à temps plein requiert une excellente communication, une attention particulière aux détails et la capacité de gérer plusieurs tâches. Basé au bureau de Coventry, le candidat idéal doit être capable de travailler sous pression et de prioriser efficacement.

Qualifications

• Bon niveau d'anglais à l'oral et à l'écrit.
• Capacité à gérer une charge de travail et à prioriser les tâches.
• Compréhension des demandes du secteur des expositions souhaitée.

Responsibilities

• Répondre aux queries des exposants et fournisseurs avec précision.
• Assister au paramétrage des manuels d'événements et des marketplaces en ligne.
• Collaborer avec les organisateurs d'événements pour s'assurer que tout est aligné.

Skills

Communication en anglais

Aptitude à gérer les tâches

Attention aux détails

Travail en équipe

Compétences organisationnelles

Tools

Zendesk

Microsoft Office

Excel

Job description

Join our dynamic team and be at the forefront of supporting cutting-edge online exhibitor manuals and marketplace for events across the UK and around the world. You'll be a key player answering Zendesk queries and driving success within LiveBuzz's renowned online manual delivery team.

Key Responsibilities

• Exhibitor & Supplier Communication: Respond to and manage day-to-day queries from exhibitors and suppliers, providing accurate information and ensuring a high level of service.
• Manual & Marketplace Setup: Assist with the configuration and maintenance of event manuals and online marketplaces, ensuring timely setup and accurate data entry.
• Liaising with Event Organizers: Collaborate with event organizers to understand requirements, share progress updates, and ensure all elements are aligned for event delivery.
• Task Management: Create, assign, and track tasks using ClickUp to maintain workflow visibility and ensure deadlines are met.
• Customer Support: Monitor and respond to inquiries via Zendesk, maintaining clear records and escalating issues where necessary.
  
  

What makes you the perfect fit?

• A good standard of English written and verbal communication.
• Strong attention to detail.
• Ability to manage workload and prioritize tasks.
• Good team player.
• Excellent organizational skills.
• Good working understanding of admin software; Zendesk, Microsoft Office, Excel, etc.
• Familiar with the pressures of competing deadlines and balancing this with internal and external expectations.
• An understanding of exhibitions and conferences is desirable but not essential.
  
  

This is a full-time role based in our Coventry office.

If you believe you have what it takes to excel in this exciting role, we'd love to hear from you! Please send your CV along with a brief explanation of why you're the perfect fit to [e-mail].

Previous applicants need not apply

About LiveBuzz

LiveBuzz is an award winning provider of Event Registration, Event Websites and Event Staffing. LiveBuzz makes the professional lives of event organisers and event marketing managers better. Recently acquired by SeeTickets, LiveBuzz is in an excellent position for growth and can offer the right candidate an exciting career.