Customer Success Manager

LiveBuzz; West Midlands Combined Authority, Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company where you will play a vital role in supporting online exhibitor manuals and marketplaces for events across the UK and globally. In this full-time position, you'll engage with exhibitors and suppliers, ensuring smooth communication and timely setups. Your organizational skills will shine as you manage tasks using ClickUp and respond to inquiries through Zendesk. If you're detail-oriented and thrive in a dynamic environment, this role is perfect for you. Join a team that values your contributions and offers a chance to excel in the events industry.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to manage workload effectively while prioritizing tasks.

Responsibilities

• Manage day-to-day queries from exhibitors and suppliers, ensuring high service levels.
• Assist in configuring and maintaining event manuals and online marketplaces.

Skills

English Communication

Attention to Detail

Task Management

Teamwork

Organizational Skills

Admin Software Proficiency

Tools

ClickUp

Zendesk

Microsoft Office

Excel

Job description

Join our dynamic team and be at the forefront of supporting cutting-edge online exhibitor manuals and marketplace for events across the UK and around the world. You'll be a key player answering Zendesk queries and driving success within LiveBuzz's renowned online manual delivery team.

Key Responsibilities:

• Exhibitor & Supplier Communication:
  Respond to and manage day-to-day queries from exhibitors and suppliers, providing accurate information and ensuring a high level of service.
• Manual & Marketplace Setup:
  Assist with the configuration and maintenance of event manuals and online marketplaces, ensuring timely setup and accurate data entry.
• Liaising with Event Organisers:
  Collaborate with event organisers to understand requirements, share progress updates, and ensure all elements are aligned for event delivery.
• Task Management:
  Create, assign, and track tasks using ClickUp to maintain workflow visibility and ensure deadlines are met.
• Customer Support:
  Monitor and respond to inquiries via Zendesk, maintaining clear records and escalating issues where necessary.

What makes you the perfect fit?

• A good standard of English written and verbal communication
• Strong attention to detail
• Ability to manage workload and prioritise tasks
• Good team player
• Excellent organisational skills
• Good working understanding of admin software; Zendesk, Microsoft Office, Excel, etc
• Familiar with the pressures of competing deadlines and balancing this with internal and external expectations
• An understanding of exhibitions and conferences is desirable but not essential

This is a full-time role based in our Coventry office.

If you believe you have what it takes to excel in this exciting role, we'd love to hear from you! Please send your CV along with a brief explanation of why you're the perfect fit to [e-mail].

Previous applicants need not apply