Customer Success Manager

Artisan; United Kingdom; On-site; GBP 50,000 - 110,000; Full time

Job summary

A leading AI company in the UK seeks a Customer Success Manager to ensure successful customer onboarding and drive satisfaction with their AI solutions. The ideal candidate has over 2 years of experience in customer success within a B2B SaaS environment and excels in communication and collaboration. This high-impact role directly influences customer outcomes and product strategy.

Benefits

Competitive base salary

20% variable pay tied to KPIs

Meaningful equity and full benefits

Qualifications

• Proven track record of owning customer relationships and driving measurable success metrics.
• Comfortable analyzing performance data and translating it into actionable recommendations.

Responsibilities

• Own the onboarding process for new customers.
• Run regular performance review meetings with customers.
• Act as a GTM/outbound consultant for customers.
• Help triage and resolve platform issues with customer support.
• Manage success KPIs such as retention and expansion.

Skills

Customer Success Management

Account Management

GTM Strategy

Excellent Communication

Performance Analysis

Collaborative Mindset

Education

2+ years in B2B SaaS

Job description

This range is provided by Artisan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $110,000.00/yr

About Us

At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.

Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would.

Human team members use Artisan as their primary working platform, replacing a sprawling stack of sales tools, and have Artisans working alongside them.

We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including Remote, Quora, and SumUp.

We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.

The Role

As a Customer Success Manager at Artisan, you’ll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. You’ll blend consultative GTM expertise with operational excellence to drive customer adoption, satisfaction, and growth.

Responsibilities

• Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch.
• Run regular performance review meetings — delivering insights on campaign performance and advising optimizations.
• Act as a GTM/outbound consultant — working hands-on with customers to maximize Ava’s impact on pipeline generation.
• Partner with customer support — helping triage and resolve platform issues quickly.
• Collaborate with product — surfacing customer feedback and shaping the roadmap to better meet GTM needs.
• Manage success KPIs — including adoption, campaign performance, retention, and expansion.
• Drive account health — ensuring our customers are not just retained but are true advocates of Artisan.

Requirements

• 2+ years of Customer Success or Account Management experience in a B2B SaaS company.
• Strong understanding of GTM motions, outbound sales, and campaign best practices.
• Proven track record of owning customer relationships and driving measurable success metrics.
• Excellent communication and presentation skills — you can speak confidently with founders, sales leaders, and operators.
• Comfortable analyzing performance data and translating it into actionable recommendations.
• Highly collaborative mindset — you’ll work cross-functionally with support, product, and sales.
• Proactive, organized, and able to manage a portfolio of accounts with high attention to detail.

Compensation & Benefits

• Competitive base salary + 20% variable pay tied to customer success KPIs.
• Meaningful equity and full benefits.
• Opportunity to become a trusted advisor to top sales leaders while working on the cutting edge of AI.

Why Join Us

• Help customers adopt and scale with AI employees that are transforming how sales gets done.
• Play a core role in customer outcomes and product direction at a fast-scaling startup.
• Work alongside a mission-driven, ambitious team that ships meaningful work every week.
• Be part of a once-in-a-decade company redefining how GTM teams operate.
• This isn’t a “keep customers happy” role. This is strategic, high-impact customer success, where your work directly drives pipeline creation, retention, and product evolution.