Customer Success Manager

The Green Recruitment Company; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative energy and environmental consultancy is seeking a Customer Relationship Manager to establish strong client connections and drive customer satisfaction. In this role, you will be responsible for managing key accounts, analyzing data for sustainability improvements, and negotiating contracts at renewal. Ideal candidates will have a proven track record in strategic customer management, exceptional communication skills, and strong problem-solving abilities. This position offers the chance to make a significant impact within a forward-thinking organization dedicated to sustainability and energy solutions.

Qualifications

• Proven experience in strategic customer management or with large, complex clients.
• Strong record of building lasting client relationships.
• Knowledge of energy management and sustainability consulting is a plus.

Responsibilities

• Establish and nurture strong relationships with key customers.
• Analyze customer data to identify opportunities for improvements.
• Collaborate with internal teams to deliver integrated solutions.

Skills

Relationship Management

Analytical Skills

Communication Skills

Problem-solving

Data Analysis

Job description

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The Green Recruitment Company are working with an energy and environmental consultancy. They are committed to transforming the energy landscape by delivering straightforward, sustainable, and actionable solutions that create lasting environmental and societal benefits. Our goal is to help businesses and communities reduce their energy consumption, adopt clean technologies, and contribute to a sustainable future.

Key Responsibilities

Relationship Management

Establish and nurture strong relationships with key customers, gaining a deep understanding of their unique needs and goals.

Act as the primary point of contact, ensuring consistent communication and addressing any concerns, while coordinating with essential support and service teams

Work closely with customers to gain an in-depth understanding of their businesses and tailor our solutions to meet their specific requirements.

Take proactive measures to identify opportunities for improving client satisfaction and providing outstanding customer service.

Customer Growth and Retention

Develop a strategic approach to managing your portfolio, focusing on understanding customer needs, formulating growth strategies, and executing plans to expand services for existing clients.

Conduct regular check-ins to evaluate customer satisfaction, identify areas for improvement, and propose customized solutions.

Partner with internal teams to create proposals and presentations aimed at upselling and cross-selling.

Stay updated on industry trends, competitive dynamics, and market shifts to spot potential growth opportunities.

Strategic Planning and Analysis

Analyze customer data, including energy consumption patterns and market trends, to pinpoint opportunities for sustainability improvements and cost savings.

Develop strategic energy management plans that align with client goals and government regulations, outlining recommended actions, targets, and timelines.

Collaborate with internal teams, such as technical specialists and product managers, to deliver integrated solutions to clients.

Monitor and report on key performance metrics, providing clients with regular updates on progress and milestones.

Contract Negotiation at Renewal

Partner with internal teams to negotiate contract terms and pricing strategies.

Ensure timely contract renewals and proactively resolve any potential issues or challenges.

Conduct contract reviews to assess compliance and identify opportunities for expansion or upselling.

Key experience:

Proven experience in strategic customer management or working with large, complex clients, ideally within the energy or utilities sector.

Strong track record of building and maintaining lasting client relationships.

Exceptional communication and interpersonal skills.

Excellent analytical and problem-solving capabilities.

Proficient in data analysis and utilizing software tools for reporting purposes.

Ability to work both independently and collaboratively in a dynamic, fast-paced environment.

Results-driven with a focus on meeting targets and delivering outstanding customer service.

Knowledge of energy management, sustainability/energy consulting, and regulatory compliance is a plus.