Customer Success Manager

Zscaler; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job description

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Customer Success Manager to join our team in the UK. Reporting to the Manager, Customer Success, you'll be responsible for:

• Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities
• Facilitating security and resilience audits
• Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler
• Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
• Visiting customers face to face on site, or remotely through web sessions

What We’re Looking for (Minimum Qualifications)

• 2+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment
• Networking, IT Infrastructure or Security skills

What Will Make You Stand Out (Preferred Qualifications)

• A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWalls, DLP, VPNs, MPLS, SD-WAN or WAN Optimization
• Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts
• Cyber security knowledge