Customer Success Manager

Cennox; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

A UK-based service provider is seeking a Client Relationship Manager to foster strong relationships with clients and manage service-related issues. You will ensure client satisfaction by developing account manuals and improving performance through regular reviews. Strong relationship management and organizational skills are crucial for success in this role, which offers a collaborative working environment.

Qualifications

• Strong relationship management skills are essential.
• Ability to review customer contracts effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Establish strong relationships with existing clients.
• Develop and maintain a Business Account Manual for service accounts.
• Function as the single point of contact for service-related issues.

Skills

Relationship management

Contract review

Communication

Organizational skills

Job description

Overview

Description of Main Job Duties: Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact. Work with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel. Review customer contracts to gain a high-level understanding of contractual obligations and expectations. Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner. Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference. Review monthly reporting and provide recommendations on how to improve performance, efficiency and customer satisfaction. Also reviewing additional Cennox services with customers to provide new business opportunities. Daily review of customer billing queue. All other duties as assigned.

Responsibilities

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
• Work with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
• Review customer contracts to gain a high-level understanding of contractual obligations and expectations.
• Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
• Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes.
• Conduct video conference calls as requested by the customer; maintain a professional appearance and backdrop as required.
• Weekly/bi-weekly/monthly meetings as determined by the customer’s preference.
• Review monthly reporting and provide recommendations to improve performance, efficiency and customer satisfaction.
• Identify and discuss opportunities to provide additional Cennox services for new business.
• Daily review of the customer billing queue.
• All other duties as assigned.

Qualifications

Note: The original description does not specify formal qualifications. The responsibilities imply strong relationship management, contract review, communication, and organizational skills.

EEO and Hiring Notices

Cennox is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Note on Use of AI in Hiring: Cennox uses JazzHR’s TalentFit AI tool to assist in evaluating candidate applications. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application.

E-Verify: Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit the official E-Verify website.