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A successful international engineering business in Sheffield is looking for a Customer Success Manager to oversee internal operations and manage customer journeys. The role focuses on project management, IT system efficiency, and building relationships between engineering and sales teams. Ideal candidates will have strong problem-solving skills, administrative experience, and proficiency in systems like ERP and CRM. Benefits include 24 days of holiday, a pension scheme, and career development opportunities.
Customer Success Manager - Sheffield - office-based
This is an exciting, newly created opportunity, working in a small office team for a successful international engineering business.
This role will involve hands-on management of all aspects of the company’s internal operations, focusing on:
You will act as the vital link between our engineering experts and commercial sales team — making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service.
This is a newly created role, pivotal to future development of the business and in its operating processes and procedures.
The role will allow for personal professional development as the business grows and explores new revenue streams and internal systems. It will allow you to develop your own skills in a friendly and professional working environment.