Customer Success Manager

TH Recruitment; Nottingham; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Fancy working for a Times top 100 fastest growing businesses with hybrid working, office attendance bonus, free onsite cafe, Thirsty Thursday and other social events? We are looking for an inside sales person with an analytical mind who can support our sales team. As the Customer Engagement Manager, you will play a crucial role in identifying opportunities with both new and existing customers, leveraging market data and business knowledge to support and drive new sales.

Key Responsibilities

1. Support the development of sales strategies by identifying high-potential leads and assisting in outreach campaigns, working closely with the Customer Success Manager (Public Sector leads) and Solutions Director (Private Sector leads).
2. Track and report on lead conversion rates, market responsiveness, and overall campaign effectiveness.
3. Prepare and present reports on market insights, competitor intelligence, and client feedback to support sales strategy development.
4. Proactively identify potential growth areas within existing client accounts and prospects by leveraging market insights.
5. Collaborate with sales and account management teams to support and drive growth through customer engagement on accounts and with prospects.
6. Develop new business opportunities with new and existing customers.
7. Drive growth across existing customers as required to enhance the value delivered and business growth.

Key Skills and Experience

1. Analytical mindset with the ability to interpret data and provide actionable insights.
2. Excellent communication skills, both written and verbal.
3. Proficiency in CRM systems and marketing tools.
4. A collaborative team player with a proactive and solutions-oriented approach.
5. Pragmatic and focused sales approach.

Personal Attributes

1. Excellent problem-solving skills with a proactive approach.
2. Collaborative and inclusive, fostering a positive team culture.
3. Resilient, adaptable, and capable of working under pressure.
4. Innovative and creative thinker with a strong customer focus.

About Constellia

Constellia has been recognised as one of Britain's fastest-growing private companies in the Sunday Times 100, ranking in at number 13. The league table takes on the baton from The Sunday Times Fast Track 100 series, which celebrated the country's leading entrepreneurs for 24 years. As we expand, we will continue to deliver a human-first approach with continuous quality improvement. Whether it’s supporting clients in driving efficiencies and savings, helping SMEs overcome barriers to access public sector opportunities, or driving Social Value, our mission is to make a positive impact that benefits all.

We are a neutral vendor to the Public and Private Sectors – managing spend for over 150 organisations across the UK. We run a dedicated Supplier Marketplace for our clients – of 2000 suppliers – ranging from specialist SMEs, boutique consultancies, all the way to the Big4 global consulting organisation. We also operate the Consultancy Procurement Council (“The CPC”) which is the largest global network of consultancy category managers from over 100 of the world’s largest organisations, influencing over £5 billion of spend and giving us unparalleled insight into best practices in this space.

From day one with us, you will be a key player in our inclusive and supportive fast-growing business. We are a diverse, hard-working team united by a drive to help each other in a fun and friendly way, celebrating our success as a team.