Customer Success Manager

TEKsystems; North East; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a fully remote Customer Success Manager fluent in Mandarin and English. You will enhance customer relationships, manage their journey post-sale, and optimize supply chain operations. Ideal candidates have over 3 years of experience in customer success and strong communication skills. This role offers flexibility and the opportunity to shape customer experiences.

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Ability to simplify complex workflows.
• Comfortable with ambiguity and managing multiple priorities.

Responsibilities

• Own the post-sale customer journey—onboarding, adoption, retention, and growth.
• Act as a trusted advisor for optimizing supply chain operations.
• Lead quarterly business reviews and strategic planning sessions.
• Collaborate cross-functionally with Product, Engineering, Sales, and Operations.
• Educate users and drive engagement through training and support.

Skills

Customer relationship management

Strong communication skills

Problem-solving

Fluency in Mandarin

Fluency in English

Job description

Customer Success Manager (Mandarin & English) - Supply Chain SaaS

Location: Fully Remote

Work Model: Contract Role

Team: Customer Success

Languages: Fluent in Mandarin & English

Experience: 3+ years in Customer Success or Account Management

The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI) platform is transforming how brands manage their supply chains—from sourcing to delivery—by saving time, cutting costs, and unlocking powerful insights.

We're looking for a Customer Success Manager passionate about building strong relationships, solving complex problems, and helping customers maximize our platform's potential. If you're a natural communicator, strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you.

What You'll Be Doing

1. Own the post-sale customer journey—onboarding, adoption, retention, and growth
2. Act as a trusted advisor, helping customers optimize supply chain operations
3. Lead quarterly business reviews and strategic planning sessions
4. Collaborate cross-functionally with Product, Engineering, Sales, and Operations
5. Advocate for customer needs and share insights to shape product development
6. Educate users and drive engagement through training and support
7. Continuously improve internal processes to enhance customer experience

What We're Looking For

• 3+ years of experience managing customer relationships
• Strong communication skills—ability to simplify complex workflows
• Empathy, resourcefulness, and a solutions-focused mindset
• Comfortable with ambiguity and managing multiple priorities
• Fluent in Mandarin and English

Location

Newcastle upon Tyne, UK

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