Customer Success Manager

Michael Page (UK); Manchester; On-site; GBP 55,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to enhance client relationships and drive product adoption. In this high-impact role, you will manage a portfolio of key B2B accounts, utilizing data insights to foster customer success and long-term value. This opportunity is perfect for a confident communicator who thrives on building lasting relationships and is ready to make a significant impact within a forward-thinking organization. If you're passionate about customer success and eager to grow in a supportive environment, this role could be your next big step.

Qualifications

• Experience in Customer Success or Customer Experience in B2B SaaS.
• Ability to manage large, complex accounts effectively.

Responsibilities

• Manage strategic B2B client relationships and drive product adoption.
• Use data to monitor customer success and identify trends.

Skills

Customer Success Management

Data Analysis

B2B Relationship Management

Communication Skills

Job description

• Manage strategic B2B client relationships
• Drive product adoption and customer success insights

About Our Client

Our client, a leading player in their industry, is seeking an experienced Customer Success Manager to join their growing team. This is a high-impact role where you'll take ownership of a portfolio of key B2B accounts, driving engagement, adoption, and long-term value for large business customers.

Job Description

• Managing a portfolio of client accounts, building strong, long-term relationships.
• Running regular client reviews, delivering training sessions, and helping customers make the most of the product offering.
• Using data and analytics to monitor customer success, identify usage trends, and forecast risks or opportunities.
• Acting as the voice of the customer internally-bringing feedback into conversations around product development and decision-making.
• Collaborating with suppliers to stay ahead of new product features and ensuring customers are supported with updates and rollouts.
• Creating and updating user-friendly 'how-to' guides to help customers get the best out of the platform.
• Spotting commercial opportunities within your accounts and delivering value-led upsell conversations.

The Successful Applicant

A background in Customer Success or Customer Experience within a B2B SaaS, telecoms or product-based environment.

• Someone who's comfortable managing large, complex accounts and has a natural commercial mindset.
• Experience with data-led reporting and the ability to turn insights into action.
• A confident communicator who thrives on building genuine, lasting relationships with customers.
• This role is suited to someone who can hit the ground running-someone ready to shape the role and grow within it.

What's on Offer

This is a fantastic opportunity for a Customer Success professional looking to take their next step with a business that truly values close client partnerships and product innovation.



With a generous salary of £55,000, we're confident this role will attract the very best talent in the market.



If this sounds like the role for you, we'd love to hear from you-apply now!