Customer Success Manager

SANGHVI CORP; Malvern; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A well-established data management company in Malvern is seeking a skilled Customer Success Manager. This mid-level position involves understanding customer needs and identifying opportunities for business growth within existing accounts. The company provides a competitive salary between £55K and £65K plus commission, and fosters a collaborative team culture with regular engagement activities.

Qualifications

• Experience as a Customer Success Manager or in a technical pre-sales role.
• Ability to understand customers' technology setups.
• Strong relationship-building skills.

Responsibilities

• Get to know customers and understand their technology setup.
• Identify future business growth opportunities.
• Collaborate with the team and participate in regular team days.

Skills

Customer relationship management

Technical understanding of product architecture

Pre-sales experience

Communication skills

Job description

A fantastic opportunity to join a well-established, highly innovative company within the data management space. After 30 years, they have a strong and loyal customer base, with many customers going back decades with them. They feel there is a huge opportunity to expand the business they have with many existing customers. To do this, they are seeking a strong Customer Success Manager who can get to know the customers, understand the architecture of their technology setup in relation to their existing products being used, and then be able to work out where the future opportunities to grow business will be.

Ideally, you will have a background as a Customer Success Manager, or some kind of technical pre-sales function. They have a superb 'smaller company' culture where everyone knows everyone. They have regular team days and an excellent team working atmosphere.

They are based in Malvern. There will be a requirement to be in the office at your own expense one or two days every 2 weeks, so location will be considered in relation to this.

Key Details

• Seniority level: Mid-level
• Employment type: Full-time
• Job function: Customer Success
• Industry: Data Management

The company offers a competitive salary of £55-65K basic plus commission.