Customer Success Manager

Propel; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing SaaS company is seeking a brilliant Customer Success Manager to join their team in London. In this pivotal role, you'll manage onboarding journeys, support account optimisation, and build strong client relationships. This position offers competitive salary, hybrid working, and direct mentorship within a mission-driven team.

Benefits

Competitive salary

Hybrid working

Direct mentorship

Ownership and progression

Qualifications

• Experience in customer success, onboarding or account management in SaaS.
• Comfortable with data reporting and tools.
• Great communicator and problem solver.

Responsibilities

• Leading onboarding journeys for new customers.
• Supporting operators to optimise their digital listings.
• Building trusted relationships and driving measurable results.

Skills

Customer Success

Onboarding

Account Management

Communication

Data Reporting

Tools

Google Business Profile

Apple Connect

Bing Places

Job description

Hey LinkedIn!! I’m looking for a brilliant Customer Success Manager to join a fast-growing SaaS company shaking up the flexible workspace industry.

This is the perfect next step for someone who has had exposure to performance or brand marketing agency, who’s curious, ambitious, and ready to grow fast!

Why this? Why now?

My client are building the global sales and marketing engine for flexible workspace – scaling quickly.

With some of the biggest names in the space already on the platform, they're now doubling down on how we support them. That's where you come in.

This role sits right at the heart of the business. You’ll be supporting major clients, working across onboarding, performance insights, and optimisation – while learning along the way.

What You’ll Be Doing:

Leading onboarding journeys for new customers

Supporting operators to optimise their digital listings (GBP, Apple Connect, Bing Places)

Building trusted relationships and driving measurable results

Spotting opportunities to grow accounts and prevent churn

Reporting on success metrics and surfacing product feedback

Who You Are:

Experience in customer success, onboarding or account management (ideally in similar SaaS or digital)

You've worked with Google Business Profile, Apple Connect or Bing Places (Must!!!)

Comfortable with tools and data - reporting doesn’t scare you!

Great communicator who knows when to listen, push or support

Confident working at pace and solving problems proactively

What’s on Offer:

Competitive salary + hybrid working from their London HQ

Direct mentorship from a brilliant team and leadership

Real ownership and progression in a growing tech scale-up

A kind, smart, mission-driven team that genuinely care

Please note there is a bonus/commission element to the package

If you're ready to join a fast-growth company with big ambition and even bigger heart - drop me a message or hit apply. Let’s chat