Customer Success Manager

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Customer Success Manager is responsible for retaining and growing revenue from existing clients, as well as creating new opportunities to earn more revenue by building strong customer relationships and helping drive value from our service. We partner with our customers to understand what success looks like for them and to drive adoption.

This Customer Success Manager role will operate within our Insurance division and will be responsible for managing a portfolio of clients. The Insurance suite of applications and Acturis integration create a unique end-to-end solution for companies seeking to embed insight on their customers and prospects and are critical to onboarding, and ongoing monitoring. The key responsibilities will be to ensure customer retention and satisfaction across this client portfolio, upselling and cross-selling, while managing and solving a wide variety of enquiries.

We're looking for an enthusiastic problem solver to join our team. You'll be the first point of contact for our users ranging from financial services institutions to technology companies. You will work with customers to help them get the most value from their service.

nCino, the global leader in intelligent banking, has recently acquired FullCircl. This position will be within our FullCircl brand, which was established in 2021 through the merger of Artesian Solutions and DueDil. FullCircl subsequently acquired W2 Global Data Solutions to further enhance its capabilities.

FullCircl connects the insight you need when it matters most. We partner with more than 500 of the UKs leading banks, insurers and FinTech to deliver market leading insight on their business customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify & onboard and retain & grow customers.

We realise at FullCircl that it takes a dedicated team of brilliant people to continually innovate, push boundaries and exceed expectations. We pride ourselves in bringing together a diverse group of individuals with the skills, energy and shared passion to help us do amazing things.

Customer Success Manager Key Responsibilities

• Managing our customers and ensuring they are seeing value
• Building strong and deep relationships across a variety of people at different levels of seniority in a customer account
• Working with the wider business in supporting and delivering value to the customer
• Identifying new revenue opportunities (this role is quota carrying as part of a team target)
• Delivering a consistently high level of admin by keeping our CRM and notes up to date
• Providing the team with support and guidance where appropriate
• Identifying risks and potential blockers within our customer base
• Developing and nurturing a wide network of Champions across your accounts

Our ideal Customer Success Manager will have

• A can-do attitude is essential, sector experience desirable
• A clear connection with our mission of helping our customers do better business, faster
• Alignment with our core values (G.R.A.F.T.)
• Experience working with sales & marketing teams to ensure successful execution of product features
• Self-driven, comfortable asking difficult questions and eager to contribute your own ideas
• Analytical, clear and pragmatic thinking skills, with strong attention to detail
• Considerable experience working in a SaaS environment
• A professional attitude with openness to feedback and coaching
• Excellent listening, presentation and communication skills at all business levels
• Ability to learn quickly and adapt to changing business needs
• Understanding of customer success and account management
• Ability to partner with customers in developing their strategic direction
• Ability to navigate large complex organisations with strong collaboration and influencing skills
• Attention to detail and ability to deal with multiple concurrent initiatives
• A mature and professional approach to your responsibilities and leading a positive impact on the wider team

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.