Customer Success Manager

Reimin Reid Recruitment Ltd; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading global software solutions company in London is seeking a Customer Success Manager to oversee the adoption and retention of clients in the construction sector. The ideal candidate will manage between 35 to 50 accounts, ensuring client satisfaction and relationship building. With a background in customer success and knowledge of the construction industry, you will be pivotal to the company's growth and will enjoy a rewarding career path.

Qualifications

• 2-5 years customer success/account management SaaS experience.
• Knowledge of the construction industry.
• A stable career record.

Responsibilities

• Responsible for client adoption and onboarding.
• Churn mitigation and retention.
• Relationship building with assigned accounts.

Skills

Customer success orientation

Relationship building

Problem-solving

Education

Degree educated

Job description

Overview

Role: This is a very exciting opportunity to join a leading global software solutions business that provides market leading construction software solutions. Boasting some excellent clients within the AECO sector, this company is seeking a Customer Success Manager who is a very focussed and very customer driven! The ideal candidate will be responsible for client adoption and onboarding, 'churn mitigation', relationship building and retention. Inheriting between 35-40 accounts initially, which will rise to a maximum of 50, the accounts will be a mix of both mid-sized customers as well as large, enterprise clients. This is a fantastic opportunity to come on board and grow with a super company that is seeking a professional who will play an integral part of the company’s growth and in return will be rewarded handsomely.

Responsibilities

• Responsible for client adoption and onboarding


• Churn mitigation and retention


• Relationship building with assigned accounts


• Account management of 35-40 accounts initially, rising to a maximum of 50, with a mix of mid-sized and enterprise clients

Qualifications

• 2-5 years customer success/account management SaaS experience


• Knowledge of the construction industry


• A stable career record

Beneficial skills

• Degree educated


• Energetic, proactive, driven and “bubbly”