Customer Success Manager

Rocket Lab; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading tech company focused on climate resilience seeks a Customer Success Manager to enhance client relationships with major financial institutions. The role involves onboarding, driving product adoption, and acting as a trusted advisor, balancing technical insights with stakeholder engagement.

Benefits

Monthly training budget of £1,000

6 monthly appraisals

Flexible hours and hybrid working

25 days holiday plus Bank Holidays

Cycle to work scheme

Dog friendly office

Mental health support

Enhanced maternity and paternity leave

Optional quarterly socials

Fully stocked snacks and refreshments

Qualifications

• Direct experience as a Customer Success Manager with enterprise clients.
• Ability to engage senior stakeholders in financial services.
• Comfort with complex financial and technical conversations.

Responsibilities

• Manage post-sales relationships with financial institutions.
• Work closely with clients to maximize value from the Spectra platform.
• Bridge communication between clients and internal teams.

Skills

Customer Success Management

Stakeholder Management

Communication

Risk Assessment

Job description

About us

Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City.

Demand for Climate X is growing fast, and we need to build our team! You’ll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We’re excited to have the opportunity to speak with you during this process.

Our mission

To deepen the understanding of our changing planet and inspire meaningful action.

What we do

• We’re helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN’s Sustainable Development Goals (SDG’s).
• Our team builds cutting-edge, peer-reviewed science (incorporating climate projections, remote sensing data) and translates that into financial impacts (to the value of assets or business disruption linked to failure of critical infrastructure) that our customers in the financial services industry use to identify, manage and mitigate those risks.
• Climate X’s customers include the world’s largest banks, asset managers and insurance companies including CBRE, Standard Chartered, Virgin Money and Federated Hermes, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $6.5 trillion of assets.
• Customers choose us thanks to our ecosystem of products that help solve real human problems, and drive tangible business benefits to our customers. They love our customer-centric mindset, as well as our pace of innovation in the market.

The impact you’ll own

As a Customer Success Manager at Climate X, you’ll own the post-sales relationship with some of the world’s leading financial institutions, acting as the trusted advisor and primary point of contact throughout their lifecycle with us. From onboarding and training through to ongoing product adoption and renewals, you’ll work closely with senior banking stakeholders to help them unlock maximum value from our Spectra platform, aligning our climate physical risk solutions directly to their risk management and regulatory objectives.

You’ll play a strategic role, bridging the gap between our clients and internal teams (including Product, Science, Sales and Support) to advocate for customer needs, collect and feed back valuable insights to shape future product development, and ensure our solutions continuously evolve to meet the fast-changing demands of the financial services industry. With a strong focus on relationship building, value realisation, and identifying growth opportunities, you’ll help banking clients not only navigate climate risk, but also leverage it as a strategic advantage.

We’re seeking someone with direct experience working as a CSM with enterprise clients. You should be comfortable handling detailed queries and concerns from senior stakeholders within financial services, such as CROs, Heads of Risk, and other risk leaders. We’re looking for someone with proven client-facing experience and excellent stakeholder management skills — someone who can build strong, trusted relationships, navigate complex conversations, and act as a strategic advisor to our banking clients.

Essential Skills

• Strong Customer Success Management experience, working directly with enterprise clients, improving NPS and renewal rates.
• A basic understanding of risk in financial services, the use cases for climate physical risk products, and the terminology, structures, and working practices within banking.
• Ability to communicate complex concepts - including technical SaaS solutions, scientific methodologies, and financial services terminology - clearly to both technical and non-technical stakeholders, adapting style and level of detail for different audiences.
• Gravitas and confidence when engaging senior stakeholders, including CROs, Heads of Risk, and other FS leaders.
• Strong stakeholder management skills, particularly in financial services or regulated environments.

Desirable Skills

• Previous experience working in a scale-up or fast-growing environment, comfortable with ambiguity and change.
• Familiarity with risk modelling techniques, climate stress testing methodologies, or climate data providers.
• Experience working with climate-related regulatory frameworks (e.g., TCFD, PRA/ECB climate stress tests).

Benefits

Contribute to a business making purposeful impact related to climate change

Monthly training & conference budget to help you upskill and develop your career (£1,000 per year)

6 monthly appraisals and 12 monthly pay reviews

Pension contribution scheme

Flexible hours and hybrid working (3 days/week in office; core hours 10am-4pm)

Mental Health and Wellbeing support via Oliva

25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)

Optional quarterly socials, dinners, and fun nights out

A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office

Cycle to work scheme via gogeta

Enhanced maternity and paternity

Pawternity

Dog friendly office (official residence of Alfie, Chief Mischief Officer)

Equal Opportunities

Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.